Re: Account Login Issue

by EA_Lanna
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Re: Account Login Issue

★★★ Newbie

Hi! Does anyone know if there’s a fix for this? I am still unable to access my account. I logged in via my Apple ID and never backed up the game / linked it to anything.. and now I keep getting a message that an account with my Apple ID doesn’t exist.

How can I fix the Game Center if that’s the issue?

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Re: Account Login Issue

Community Manager

Hi @wrbuhuvfyd7b

 

When your game isn’t linked to an account, you’re playing your game anonymously. Without linking to an account, you don’t have a way to backup your game saves anywhere other than to your device. All of your saves are local to your device. 

 

If your game isn’t linked, you can try these steps to see if you can get back into your game:

  1. Check for app updates and install any that are available.
  2. Restart your device.
  3. Try launching the app 

If not, see if you noted down your Player ID or Ally CodeYou'll need these when reaching out to the support team next. If they can help you recover the account, they will. Use these steps to connect with them: How to contact support

 

- EA_Lanna

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