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Razer Synapse & Peripheral Troubleshooting

by Chrisz123132
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Original Post

Razer Synapse & Peripheral Troubleshooting

[ Edited ]
★★★★★ Newbie

Hello

 

Currently I have been having issues with my mouse disabling througout the game and I have checked whether it is the mouse or the specific game and can conclude it is specifically the game. By that I mean it only occurs in Apex Legends. I tried turning off discord overlay, origin overlay, specific settings set for apex. 

Whenever the mouse turns off, the windows sounds of removing an usb cable appears. So I've checked my bios and several windows settings for instance in the power management, however I highly doubt that it has something to do with my pc considering that the problem only occur in Apex Legends.

Kind regards Chris

Message 1 of 15 (485 Views)

Re: Mouse Randomly turning on and off

Community Manager

Can't say that I have seen this issue affecting any other users @Chrisz123132 and I would say that it is most likely an issue with the mouse of your system. If you are hearing the disconnection sound then this would point to a possible issue with the mouse. Can you try a different USB port on your system to see if it makes a difference?


Darko

Message 2 of 15 (473 Views)

Re: Mouse Randomly turning on and off

[ Edited ]
★★★★★ Newbie

I have already tried to use the other usb ports that my pc offers, but none of them seems to fix the problem, i might try another mouse that aren't Razor, maybe that could cause the issue. But other than that, i honestly dont think there is a sollution to my problem that i havent tried yet. 

Chris

Message 3 of 15 (468 Views)

Re: Mouse Randomly turning on and off

Champion

Alternatively you can google the manufacturer of the mouse and check for driver updates.

Message 4 of 15 (467 Views)

Re: Mouse Randomly turning on and off

★★★★★ Newbie
I have Razer synapse which is up to date. The only "driver" existing is the Synapse program for any razer peripherals
Message 5 of 15 (465 Views)

Re: Mouse Randomly turning on and off

Champion

What version do you have and what mouse do you have? i had a issue ages ago where the software didnt updade altho there was one availible

Message 6 of 15 (463 Views)

Re: Mouse Randomly turning on and off

★★★★★ Newbie
I have Synapse 2.0 and using Deathadder Chroma, i have checked multiple times for updates and tried to reinstalled synapse as well
Message 7 of 15 (460 Views)

Re: Mouse Randomly turning on and off

Champion

Okay, try this:

 

Right click your windows icon and open device manager.

under Human interface devices and mice and other pointing devices, update the drivers under the name of your mouse.

 

Other users (other forums) report cable issues with there mouses.

try moving the mouse cable in random angles and see if it disconnects.

Message 8 of 15 (456 Views)

Re: Mouse Randomly turning on and off

★★★★★ Newbie
I have already tried the random angles fix, but that didnt seem to work, and i have also, tried updating every single Driver the device manager settings, did not seem to work either :/ but thanks for the suggestion..
Message 9 of 15 (453 Views)

Razer Huntsman Elite media control knob crashes game

★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number ASUS ROG STRIX GeForce RTX 2060 OC
Enter RAM memory size in GB 16gb DDR4
What is your gamertag/PSN ID/EA Account name? MoM_Moxxi
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. mrhoward1
Which Legend were you playing (if applicable)? any
Which Legends were your squad mates using (if applicable)? any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. This occurs any time in game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Anything
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? It happens in any match
When did this happen? (dd.mm.yy hh:mm) Happened the first time I played (day after launch)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Any time I adjust the volume up or down more than one tick the game presents a command overflow error and crashes. It appears that the volume knob is somehow bound to the select fire option - if I turn it only 1 click, it changes the select fire rate on my gun (if it has one). In my keybinds the only keybind set to this option is “B”. I also checked Razer Synapse and it is not bound there. My husband (mrhoward1 in Origin) has the same keyboard and experiences the exact same issue.
What should be happening instead? The knob should just adjust volume and not select fire rate
Steps: How can we find the bug ourselves? The only way I can think for you to replicate the issue would be to use the keyboard yourselves.

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia RTX 2060
Enter RAM memory size in GB 16gb
What is your gamertag/PSN ID/EA Account name? MoM_Moxxi
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? any
Which Legends were your squad mates using (if applicable)? any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. any
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. anything
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? it happens in any game regardless
When did this happen? (dd.mm.yy hh:mm) it has been happening since release
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Turning the volume up or down while using the media control knob on my Razer Huntsman Elite causes a command overflow and crashes the game if I move the wheel more than one tick in either direction. Somehow, it seems to be linked to the select fire option, though it is not listed in the keybinds or in my Razer Synapse profile. This has never occurred in any other game.
What should be happening instead? It should just adjust the volume
Steps: How can we find the bug ourselves? The only way I can think to replicate it would be using the keyboard yourselves?

Message 10 of 15 (412 Views)
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