Random game crashing to desktop

[GhostDragon445]

Whenever playing battlefield v i am getting crashed to desktop with no errors at all. 

I have tried the following:

Graphics card driver reinstall

Update bios 

Repairing the game

Using memory management tools

Yet none of these are working. 

System specs: 

Amd Ryzen 7 1700x 

Corsair vengeance 16gb 3200mhz ddr4 

Asus maximus vi b350 

Asus ROG strix1080 

issue sends to have surfaced when I switched to a 1440p ultrawide panel over Christmas from a triple 1080 setup. 

[2042isNotBF · Accepted solution]

@GhostDragon445 I had a interesting AM. today testing why Asus GPU tweak II and discord do not play nice together so did testing for a buddy the fix was to turn off discord overlay. After I got it working my BFV decided to crash lol non stop lol. Dang discord as I only use it on my other PC use ts in game/ on my game rig. Long story short only change on my game rig discord was installed :/ I played yesterday all day all week no issues so all fingers point to discord for me lol.

1-So if you have discord installed turn off overlay

2- Run Repair game on BFV I had to do this 2x and rebooted after each one

3-Ran CC cleaner on my registry and I do this after every program is installed after reboot as well as when I remove programs after reboot run CC Cleaner on registry.

4- My last step to fix it I ran the windows scan with all programs and web pages closed. I started with sfc /scannow ran it once rebooted and ran it again. BFV is now back stable for me.

For me the 1809 update gave me no issues my issue came when I installed discord today to see why the two programs don't play nice together lol

Edit... the other thing with Discord I do not allow it access to my games lol 

[GhostDragon445]

Been contacting EA help and they are also out of ideas now. 

we have tried: 

clean booting the PC,
setting up a brand new windows administrator profile and testing that profile
running a system file checker
using a DISM tool
checking resolution
optimizing GeForce Experience settings for performance
updating graphics drivers
using CCleaner

DX11 and dx12 

rebooting pc 

game reinstall 

And still no fix adding dxdiag ad msinfo if anyone can see anything to help 

[IGF-Honorguy]

Welcome to the club..

The game needs a patch. Too many people are suffering from this issue.

[2042isNotBF]

@GhostDragon445  Both of us in this house have had this crash and no error in event viewer from the crash at all. Thankfully it does not happen often. And for me it started before I did a manual OC on my CPU and GPU so overclocking has nothing to do with it. Fully it is from the game.

CPU- Intel i7-5960X 3.0GHz 8Core
CPU Cooler- Corsair H110i GT
MotherBoard - Asus ROG Rampage Extreme V
Ram- Corsair Dominator Platinum DDR4 - 3200MHz - 32GB
Video Card- ROG strix 1080Ti oc
SSD's - Samsung 860 evo X3 1-500GB 2-1TB
Power Supply- Corsair HX 1200i
Case- Corsair 780T
Fans - Corsair ML140 Pro 140mm
Command Pro- 1

[GhostDragon445]

Mine does log in event viewer, I can copy the error I get here, though I didn't find it was much use when I had a look through the log. The issue here is that it hits me most of the time, usually hard to even get through a single round, other times i can go all the way through 4 or 5. Totally random

[2042isNotBF]

@GhostDragon445 Oh interesting as neither  husbands game rig or mine showed nothing in event viewer for the crash. I would post it if you still have it. I clear out my event viewer when stuff like this goes on so I can find it / pin point it more easy.

Husband is on win8.1 and I am on win 10 and like I said we both got nothing in event viewer.

Edit....

Wow your being hit more hard from the crash then us :/ First thing to come to mind is I would stop using using GeForce Experience as it made issues in other BF games and you can get more FPS / more stable by doing settings yourself. If you want I can pass you the link on my write up on pulling out the most FPS in BFV. I cant say 100% GeForce Experience is helping to make the crash but it is worth testing it by removing it. Took me forever to get my husband off GeForce Experience lol. I am so not a fan of all the extra crap NVIDIA drivers install as it can make crashing on some PCs. This is how I do our video card installs and it was a battle to get the husband doing this lol.....

Copy and past all of this to note pad and put it on your desktop...

When the time comes to install the video card driver you will be picking advanced you will only install two things from it for Nvidia cards 1- Graphics Driver 2- PhysX System and for AMD cards only check off display driver and catalyst control center. As well as check off CLEAN install

This is how you do a clean graphic driver clean install.........

Go download the free version of CC cleaner..

https://www.piriform.com/ccleaner

Install CC Cleaner.....

Now use it to clean the registry, reboot PC and check the registry one last time for any issues. If it finds any repeat steps until it finds none. CC cleaner will give you the choice to back up or not and the first time you run it it is normal if it finds 80 + errors in the registry as every installed or uninstalled program will leave fragments behind in registry and CC Cleaner will clean this up.

Next

Start by downloading your graphic card drivers from here,


AMD; http://support.amd.com/en-us/download
NVidia; http://www.nvidia.com/Download/index.aspx?lang=en-us

Download the one you have and save it on desktop, you are going to need it!

It is very normal for windows to install a video card driver on you this is why you must pick advanced then clean install when you get to the part to install the new video card driver. See part 2 step 2

1- press windows button,NOTE>>> Or just go to device manger and skip to step 5

2- right click my computer,

3- press property’s, you will get a new window here.

4- in the new window click device manger on your left side of the screen, you will get another new window here,

5- you will see in the latest window a list of devices you have in your computer, click on the arrow beside Display driver and a small fall down menu will show you what kind of graphic card you have.

6- left click on your (graphic card name) so it’s highlighted in blue,

7- right click (graphic card name) and press property’s, you will get a new small window here,

8- in the new small window click on Drivers, you will see the name between the tabs,

9- in the driver menu click on uninstall, you will now get a really small window that ask you if you’re really sure that you want to uninstall you’re graphic card drivers,

10- click ok, Reboot PC

Part 2.....

1- after you have started up/ rebooted your computer run CC Cleaner again on the registry to be sure it is all clean then do the new video card driver after. Once registry is clean click on your graphic card install file,

2- follow the instructions of your graphic card installer, Pick Custom / Advanced and only check off for Nvidia 1- Graphics Driver and PhysX System as well as check off clean install

2- for AMD card only check off display driver and catalyst control center as well as check off clean install

3- when you have Installed your new graphic card drivers restart / Reboot your computer, and clean registry one last time. On a side note to help keep a PC stable it it a good idea to run CC cleaner after you remove or install any program after a reboot.

4- you’re done. Test BF5

[GhostDragon445]

I have tried both with and without g force experience and no joy, really is hitting me hard that why its so frustrating. 

Attached crash from event viewer

[2042isNotBF]

@GhostDragon445 I feel for you the most I am finding is this topic on AHQ and the net some say turn off XMP in bios and others fixed it by DXR disabled. Read this link but its 32 pages long....

https://answers.ea.com/t5/Technical-Issues/Game-Keeps-Crashing-don-t-know-what-to-do-HELP/td-p/71646...

[GhostDragon445]

The errors I added refer to the kernel, so I'm going to try a Windows reinstall, I don't have xmp enabled or the capability of running dxr. 

[2042isNotBF]

@GhostDragon445 Hang on try this first if not done so already it could save you a format ...

Test your windows for errors as a clean windows install does not always make a stable windows.

NOTE: Running SFC does not guarantee the crash will not happen, but it will ensure it is not because a windows Dll or file is corrupted in windows.

This works in all windows O/S vista Win7, Win8 , Win8.1 and win 10 windows system file checker :] Copy and past this to note pad and put it on your desktop. As open programs can give you errors when you run this.

sfc /scannow, ever hear of it if not your going to love this, it will inspect all the important windows files as well as the windows DLL files. If windows system file checker finds any issues with the windows files and windows DLL files it will replace them / try to fix them. This little tool as well as the event viewer on a PC saved me and fully helped me fix my BF4 issues as well as saved me many a format since I found it. This is the best toy they ever put in windows :womanvery-happy:

-For win7 go to start/ bottom left screen / windows globe .. Right click in search type cmd and right click cmd pick run as administrator.
-For win 8.1 right mouse click start bottom left of screen / windows box and pick command prompt administrator.

1-Open administrator command prompt and close web pages and programs like Origin, Steam etc.

2-Type or copy and paste in sfc /scannow and hit enter, This takes 5 min to 15 min SSD vs HD

3-This can go one of a few ways ..... no errors ... it fixed some errors ..... could not fix all errors...... does not finish checking and errors out ....... and the last one could not fix errors at all :/

4-After its done REBOOT PC and Run sfc /scannow again even if you had no errors the first time or had errors, could not fix run sfc /scannow again and when its done a second time reboot. You need to do this a and get no errors 2 x in a row ...

5-So if you ran it 2x and no errors your safe you can stop. If you had errors first time but not the second then run sfc /scannow again and when its done reboot. You need to get could not find any errors 2 x to be safe. If it still finds errors try and run it a few more times until it finds no errors 2x AND ALWAYS REBOOT BETWEEN RUNNING sfc /scannow

6-If you get a message indicating that it can not be repaired and you ran sfc /scannow more then 3x in a row on win vista or 7 mm you need a format or try repair win 7 :/ But after format or repair and all updates are done run sfc /scannow to make sure your windows is stable same deal 2x error free reboot between them.

NOTE-If your O/S is Win8 or Win 8,1 or win10 then you can run the next few command lines in administrator command prompt. Sadly this does not work for win vista or 7 :/ Note: After you run each command line Reboot PC.

This next part of windows scans is only for windows 8 & windows 8.1 and win 10

Reboot PC after you run each command line and close programs and web pages.

And same deal as above run command prompt administrator.

1-This command line will scan the health of your PC:
dism.exe /online /cleanup-image /scanhealth

2-This command line will restore the health of your PC and you don't lose anything on your PC :
dism.exe /online /cleanup-image /restorehealth

Note: If you get errors with the two command lines above and it cant be fixed with second command line and if you are on windows 8.1. Then use third command line but be warned it could take up to two hrs to fix your PC but it will save you a format. I had a friend test this on a PC with errors when it could not be fixed with second command line. :womanvery-happy:

This next part of windows scans is only for windows 8.1 and win 10

And same deal as above run command prompt administrator.

1-If restore heath gave you errors then you can always try this command line:

dism /online /cleanup-image /startcomponentcleanup

2-If you get Error 0x800F081F with the restore health scan then run this command line. After you reboot your PC then run third command line to be sure your windows is fully stable.

Dism.exe /Online /Cleanup-Image /AnalyzeComponentStore