Help us improve Answers HQ! Take Survey No, Thanks

Random freezes and disconnects in main menu

by B0P_B_3AKOHE
Reply

Original Post

Random freezes and disconnects in main menu

★★★★ Novice

Problem desribed above appears only in main menu. During the match there are no disconnects and freezes, everyhing is ok.

 

AMD fx-6300

8gb RAM

GeForce 960 2gb

Win 10 pro

HDD 7200rpm

Message 1 of 96 (10,553 Views)

Re: Random freezes and disconnects in main menu

Community Manager
Hey @B0P_B_3AKOHE, Thanks for the information! Do you get any error message when it happens? 
 
/Atic 

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP. High five 

* If someone has helped and solved your issue please accept it as a solution. Standard smile

---------------------------------------------------------------------------------------------------

Message 2 of 96 (10,318 Views)

Re: Random freezes and disconnects in main menu

★★★★ Novice

I’m getting an error where it says Can not connect to server and it’s booting me from the menu and the live game constantly

Message 3 of 96 (10,311 Views)

Re: Random freezes and disconnects in main menu

★★★★ Novice

It was "Connection time out" error - ea.com/unable-to-connect. 

I tried to reboot router, ran Origin and Apex as administrator and had no problems in menu after 2 fast matches.

I'll try to play longer later with my friends and report result.

Message 4 of 96 (10,278 Views)

Re: Random freezes and disconnects in main menu

[ Edited ]
★★★★ Novice

for me its freezes for like 5-10 seconds then 5 seconds later after its not frozen anymore i get kicked to the menu where you have to click left click to get in the game and that happens almost after every game not ingame just in the menus and no there is no real error just the connection lost massage

Message 5 of 96 (10,231 Views)

Re: Random freezes and disconnects in main menu

★★★★ Newbie

this is also happening on the ps4 i cant stay connected for more then 5 mins freezes then kicks me from ea servers

 

Message 6 of 96 (10,187 Views)

Re: Random freezes and disconnects in main menu

★★★★ Novice

My brother has the same issue, hope it can be resolved so we can play squads without him disconnecting every match despite having 0 packet loss on his side.

Message 7 of 96 (10,165 Views)

Re: Random freezes and disconnects in main menu

★★★★ Novice
Same issue (i got amd fx-6300)
Message 8 of 96 (10,086 Views)

Re: Random freezes and disconnects in main menu

★★★★ Novice

I can confirm very similar issues on my end too with a FX-6300 processor and Nvidia 900 series card (970 4gb for me). Will freeze in the menus and in games for a matter of seconds, then unfreeze and then freeze again for a number of seconds. Sometimes, I'll get the disconnect error message listed above. When it happens in game, it will freeze and I'll lose connection from the match.

Message 9 of 96 (10,067 Views)

Re: Random freezes and disconnects in main menu

★★★★ Novice

Same issue.  FX-6300 and Nvidia GT960 2GB.

Message 10 of 96 (10,052 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help