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Re: Random crash and pc restarts

by EA_Atic
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Random crash and pc restarts

★ Novice

Game randomly locks up then pc resets.

So I have a very new build about 1 week old. fresh windows 10 install. when I built pc. only other game I've played since I built pc was total war Warhammer 2 on max settings and problem didn't occur playing that for extended periods of time.

im playing battlefield v on ultra 3440x1440 gsync on. fps stable around 60>80 fps no issue, temps are fine also.

 

PC specs:

I9 9900k @5ghz all cores

16gb ddr4 3000mhz

z390 mobo

GTX1080

2x ssd 1 for os. second one for select games.

1xhd (main one for bulk of game installs)

psu 750w

The restarts can happen after 30 mins or after 3 hours. during looking in menus or end of match or during, completely  random.

 

 

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Re: Random crash and pc restarts

Community Manager

Hey @catastrophe1337, looking at your Dxdiag I can see that you're on older windows build. Try updating to the 1809 build and see if this improves it for you. Standard smile


/Atic

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Re: Random crash and pc restarts

★ Novice

dxdiag

Message 2 of 5 (158 Views)
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Re: Random crash and pc restarts

Community Manager

Hey @catastrophe1337, after a while the PC just shuts down while playing? 

 

There is no overheating going on or lack of power to the system? 

 

/Atic 

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Re: Random crash and pc restarts

[ Edited ]
★ Novice

Hey, no over heating. and as far as I’m aware power from psu is fine only happens with this game.

game just locks up and then pc reboots.

also it’s not always after a while it can be 3 hours or 30 mins I even had it do it when changing guns between matches

 

Message 4 of 5 (121 Views)
Highlighted

Re: Random crash and pc restarts

Community Manager

Hey @catastrophe1337, looking at your Dxdiag I can see that you're on older windows build. Try updating to the 1809 build and see if this improves it for you. Standard smile


/Atic

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

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