Random Loss Rounds (BR and Arenas)

[Impuppy]

Hey guys, 

since I started playing Apex 2 seasons ago, I am always encountering random rounds with loss. Battle Royale has the biggest issue, and it occurs way more, than in Arenas. (Ranked and Unranked)

After the round with loss is over, I even need to restart Apex, because I can't get back to the lobby and would have to wait many minutes for a server error code.

I tried using different DNS and have gone through different official EA attempts for fixing connections. 

My internet connection is stable, fast enough, and I am connected via LAN. 

Hope anybody can explain, why this is happening and maybe even how to fix it.

Thank you very much. 

Jonny

[EA_David]

@Impuppy Just for clarity, on Arenas are you winning and being given a loss? And in BR do you mean you're winning a game and it gives you a position other than No.1?

What error code do you get when trying to return to the lobby? Also, do you have any option to use another conneciton as a test?

[Impuppy]

Hey David, 

its not about winning or losing. Its about the connection to the server. The loss, which is displayed in the top right corner. :D

Thanks

[EA_David]

Ah, that clears things up a bit. Just for my own notes, can I check your region and ISP?
I'll take it that you don't have the option to use a different connection? Also it's worth checking if changing your data center (you can do this from the login page) makes any difference, if you didn't try this already.

[Impuppy]

My region is Germany and the server is "Frankfurt 1". I changed to Frankfurt 2 or some others too, but nothing changed. I actually moved some weeks ago and the problem still occurs and did not change. 

[EA_David]

@Impuppy If you try a US or other datacenter do you still experience the packet loss?

Did you stay with the same ISP or change when you made the move? Also, it may be a factor, Germany's a big place, was it a big move or a small one (such as within the same town)?

[Impuppy]

Hey hey, the move was in the same town, same provider. But I tried playing via my smartphone mobile data (another isp), but the problem still occurs.  

What do you exactly mean with datacenter? In the Apex startscreen, the server settings? I will try US and keep you updated.

[Impuppy]

@EA_David unfortunately, it did not help. But a friend of mine got the same issue and is telling me, that the servers are overloaded, whenever someone has loss. It that true?
Hope you got another tipp?