Radeon VII - Some Sundance skins crash the game when on screen

by ryannathans
Reply

Original Post

Accepted Solution

Radeon VII - Some Sundance skins crash the game when on screen

[ Edited ]
★ Guide

Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Radeon VII
Enter RAM memory size in GB 32
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region Australia
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug When you have a Radeon VII graphics card and the specialist Sundance is on the screen in default skin (close up), such as when you are playing Sundance and you die, the game crashes.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1. use Radeon VII graphics card (any driver, tested all recent including 21.12.1) 2. play sundance in default skin 3. die
What happens when the bug occurs? Game crashes when Sundance is on the screen
What should be happening instead? Game doesn't crash when Sundance is on the screen

As above, game crashes when Sundance is on the screen close up in default skin and you have Radeon VII graphics card. This may also affect some other skins, but I am unable to test because I am unable to play to unlock them...

DICE, I'm a software engineer so let me know if you need any logs or specifics for debugging this. I know this GPU is hard to obtain.

Footage (recorded after update 2): https://www.youtube.com/shorts/SlcAjEFwzd8

Oddly, the STORMBREAKER SKIN IS NOT AFFECTED. DICE Please disable all skins except this one as a temporary workaround considering there will be no more updates for the rest of the year.

Message 8 of 417 (8,640 Views)

Accepted Solution

Re: Radeon VII - game crashes when Sundance specialist is on the screen

[ Edited ]
EA DICE Team

Hey @LlamaWithKatana and everyone,

Today we shared the patch notes of our upcoming patch 3.2.
This patch should address the issue - 

  • Fixed a rendering related crash that could occur for AMD Radeon VII users while Sundance was visible on screen.

Once the patch is live, I would love to hear if the issue is resolved for AMD Radeon VII users. 

Regarding other crash reports on AMD cards in this thread, please keep sharing any related information about the issues and I will take a look. I am interested to know if you see the crashes frequently when doing a specific action.

View in thread

Message 398 of 417 (1,465 Views)

All Replies

Severe - game crashes on Radeon VII GPU in games with specialists

[ Edited ]
★ Guide

Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Radeon VII
Enter RAM memory size in GB 32
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region Australia
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug Playing all 2042 game modes with specialists (but not old school classes in portals) seem to make the game crash with dx12 errors within a few minutes. This seems very specific to Radeon VII users with many posting on reddit with the same issue. Any game mode with the new specialists crashes, even custom portal experiences with bf3 classes and new maps work fine. The problem appears to be limited to the new specialists.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Use Radeon VII GPU with drivers 21.11.2, play as Sundance and the game will crash when you die and it goes third person (or when there is a Sundance around)
What happens when the bug occurs? Game crashes
What should be happening instead? Game doesn't crash when playing game modes with specialists when using Radeon VII GPU

As above, game crashes in game modes that have the new specialists when using Radeon VII GPU, but not in games with bf3/bc2/1942 classes

https://www.reddit.com/r/battlefield2042/comments/qs7ovx/game_is_constantly_crashing/

https://www.reddit.com/r/battlefield2042/comments/qsb8tl/game_crashes_continuously_with_radeon_vii_i...

Message 1 of 417 (7,775 Views)

Re: Severe - game crashes on Radeon VII GPU on non-portal game modes

★★ Novice

Happening to me as well, fix your * dice. 

Message 2 of 417 (7,751 Views)

Re: Severe - game crashes on Radeon VII GPU on non-portal game modes

★ Guide
@ryannathans Same here Radeon VII, Ryzen 3700x, latest today drivers 21.11.2, playing at 1440p and 144Hz , nor CPU nor GPU are overclocked.

I can play portal without problem in remastered maps but once I play AoW in 2042 maps game crashes after 1 o 2 minutes of gameplay.

And update: also crashes if remastered maps use Specialists from 2042
Message 3 of 417 (7,654 Views)

Re: Severe - game crashes on Radeon VII GPU on non-portal game modes

★ Guide
@-OSP-Harkon_ES very interesting find with the 2042 specialists on remastered maps..
Message 4 of 417 (7,656 Views)

Re: Severe - game crashes on Radeon VII GPU on non-portal game modes

[ Edited ]
★ Guide

@-OSP-Harkon_ESlet's test new maps with classic bc2 classes in portal. Maybe the bug is limited specifically to specialists

Confirmed to be limited to new specialists only, I managed to play a game in portal with new maps but bf3 classes and it didn't crash

Message 5 of 417 (7,646 Views)

Re: Severe - game crashes on Radeon VII GPU in games with specialists

★★★ Novice

+1 to this issue.

Playing with latest drivers, 3700X and RVII.
Any game mode with specialists crashes the entire system (must force restart).

Playing with Irish crashes my game in less than 2 minutes. 

Message 6 of 417 (7,421 Views)

Re: Severe - game crashes on Radeon VII GPU in games with specialists

★ Guide

I believe the issue is with Sundance. If I play her I crash as soon as I die and it goes third person.

Additionally a Sundance on my team ran past and this was the final frame before I crashed (attached)

Message 7 of 417 (7,405 Views)

Re: Severe - game crashes on Radeon VII GPU in games with specialists

★ Guide

Seems this thread was moved to technical issues... I have created another in bug reports.

https://answers.ea.com/t5/Bug-Reports/Radeon-VII-game-crashes-when-Sundance-specialist-is-on-the/m-p...

Message 9 of 417 (7,394 Views)

Re: Radeon VII - game crashes when Sundance specialist is on the screen

★ Guide

if I'm playing sundance this only happens when I deploy wingsuit and see myself in third person. when other players are playing sundance I have to be within 5meters

Message 10 of 417 (8,550 Views)
Twitter Stream

ea-play-promo-splash

What's EA Play?

New name, new look, same great benefits: EA Access and Origin Access are now EA Play.

Get more info on the change here.

ea-help-promo-3

Forget your EA Account ID or password?

Reset, update, or link your account information.

View more on EA Help