Session has expired

[ABUSED_BY_SANTA]

How does this help the day after we receive rewards absolutely shocking customer service and no mention of any compensation for players affected by this issue 

[Mgrimaldi77]

@EA_rephii What about the compensation?
It’s EA’s fault, EA should at least compensate us…

[awfachyte3]

@EA_rephii This is more than an inconvenience. We've missed out on rivals and end of season rewards. What's being done?

[DaWebio]

Insane. We deserve compensation! Let me guess your great servers were not the problem, it was our ISP or our WiFi? Compensate us, betrayers

[0IIie-2K]

For anyone interested, I can’t see that EA will provide any updates on compensation here so I have sent an email via the https://help.ea.com/ via their create a case process.

I emailed via their help page and created a case asking to be credited with the 90 games rewards, may be worth trying that route as well and see if they respond!!!! 

Good luck

[awfachyte3]

@0IIie-2K No chance mate. They couldn't care less.

[0IIie-2K]

I know but have to try, it’s so frustrating, emails and cases refer you to twitter, twitter refers you back to ea help….  I did then get this reply:

I would like to inform you that we do not have any official news regarding any good will grant on this issue. however I will raise this concern to my team for you.

[aymenderghal]

The problem was solved in the past two days, but it happened again i can’t play rivals or fiut champs for the past hour… i tried every solution !