[READ FIRST] Known Issues, FAQs, Guides [ Edited ]

[SandArcher]

Hello everyone and welcome to Answer HQ!

You will find below the list of our most useful FAQs. They contain useful information and potential answers for most of the technical questions you may have about your game. Before posting, make sure you have checked that there is not already a thread on your issue and also make sure that your post is detailed and informative.

You can find posts on more general topics - such as game information and frequently asked questions - here

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Current Issues: only create a post if the suggested solutions have not worked for you and make sure to provide all information requested

[CURRENT ISSUE] Invalid Codes (should be resolved) 

[CURRENT ISSUE] FIFA 16 Pro Club Overall Reset

FUT 16 Web App Issues  - Under Investigation

[INFORMATION REQUEST] Missing EAS FC Catalogue Items

[IMPORTANT] FIFA Players Not Receiving Points 

[ISSUE] Age Restriction Error Message

[INFO REQUEST] FIFA 16 - Cannot Find Online Opponent

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Index

• Account Related
• General Information
• General Troubleshooting
• Specific Issues
• Mobile

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Account Related:

How to prevent hacking & What to do If you've been hacked or phished

Everything you need to know about preventing hacking and what to do if you've been hacked  

Hacked or compromised accounts: how to restore account security

If you believe you've been hacked, follow these steps on how to restore account security

[INFO] FIFA 16 Ban Process 

Doing the listed offences will result in your account being banned 

General Information:

[READ FIRST] Before you create a post about a technical issue! - by Carbonic

In order to get answered as soon as possible, make sure you have provided all the necessary information 

[INFO] Where did my post go? - by SandArcher

If you are unable to find your post, make sure you've tried before posting again

General Troubleshooting:

[INFO] Online Ports to Open for FIFA 16 

If you have trouble connecting online in FIFA 16, try opening or forwarding these ports to improve your connection. 

[Troubleshooting] Game Crashes

If your game is crashing, try these standard troubleshooting steps before making a post

Specific Issues:

[INFO] FIFA 16 Xbox One Game Startup Error

Xbox One players in energy-saving power mode may receive an error message when they try to launch FIFA 16.  

[IMPORTANT] Missing FIFA Points in FUT

[INFO] Club Name Contains a Censored Word 

If you're experiencing this issue, please post here

[CURRENT ISSUE] FIFA 16 Pro Club Overall Reset

Mobile

Errors & Bugs in EA Sports FIFA Mobile for Canada and Romania