[READ FIRST] Apex Issues

by XSV_NiTEMARE
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[READ FIRST] Apex Issues

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Hero (Retired)

Hi everyone!

 

Hope you're enjoying the epic world of Kings Canyon. However, some of you are experiencing difficulties to join, download or squad up in-game. Have in mind that most of these issues have been noted and are under invastigation. I will below add many different workarounds and tricks to get you back into the game, some is from me and some from the community. 

 

If you find a new non-related issue please create a new thread and stay in within this so we can report and investigate further. Thanks!

 

Apex Legends Won't Launch on PC: Here Are 7 Ways to Fix It:

 

1. RUN AS ADMIN
You will need administrator rights to run Apex Legends on your computer and maybe, the game doesn't have the necessary permissions. Right-click on the Apex Legends icon and click on Run as administrator.

 

  • If this works then you need to make a few changes so that Apex Legends always runs with admin rights. To do that, right-click on it again and this time, select Properties. You can also use the Alt+Enter shortcut while the icon is selected. Under the Compatibility tab, select the check box for Run this program as an administrator and click on Apply and OK.

2. REPAIR/UPDATE GAME
EA understands that sometimes, files get corrupted and there can be many reasons behind it. That is why EA has included an option to repair Apex Legends if it fails to launch as intended. To repair Apex Legends, open Origin and go to My Game Library.

 

  • Right-click on the game icon and click on Repair Game. Follow the on-screen instructions. On the same screen, there is also an option to Update Game. Developers often release patches and updates that address the common problems. In our case, check if there is an update for Apex Legends.

3. CHANGE LANGUAGE
I know, this is a weird fix but it worked for some users. Maybe it will work for you too. One user accidentally discovered that changing the game language from English to Polish and back again launched Apex Legends for him. Can’t hurt to try.

To do so, launch Origin, right-click on Apex Legends' icon and select Game Properties.

 

  • Click on Advanced Launch Options.
  • This is where you will change your game language from English to Polish. Don’t forget to save. Relaunch Apex Legends and close it. Then change the language back to English to see if it works.

4. DISABLE FULLSCREEN OPTIMIZATION
Fullscreen Optimization can cause all sorts of problems like lags and crashes while playing games on Windows 10. Windows 10 introduced Borderless Display Mode that can be preventing Apex Legends to function normally.

 

5. REINSTALL
Maybe Origin and Apex Legends got installed incorrectly? Press the Windows key, search for Control Panel and open it.

 

  • Search for Uninstall a program and open it.
  • Find Apex Legends, right-click and select Uninstall. Do the same for Origin then.
  • Download Origin and then Apex Legends from the Origin Store or your game library.

6. CHECK FIREWALL AND ANTIVIRUS SETTINGS
Firewall and antivirus protect us against all sorts of malware, adware, virus, ransomware, and more. And the hackers are still able to infect our systems and steal data. Sometimes, the firewall can also block a perfectly good software like Apex Legends.

Open Windows Defender Firewall and check if Apex Legends and Origin appear under the Inbound Rules column. If you are using another dedicated software firewall, then you need to check for the software that you've allowed Apex Legends game.

 

7. NEW ACCOUNT
If you are a new user and haven’t played Apex Legends yet, it can’t hurt to create a new account. The process of creating a new account remains the same as you did it the first time.

 

  • Sign out of Origin if you are signed in. Click on create a new account and follow the process like you did the first time when creating an account. Hopefully that helps.

 

Here comes another batch of troubleshooting:

 

PC Troubleshooting

  • Cap your frame rate.
    • Go to origin->game library->right click on Apex ->Game properties->advanced->and put in Command line arguments: +fps_max 75. (You can try setting it lower too (100, 90, 80, etc.) This step has improved stability for a lot of players, but you may need to try some different settings to get it right.
  • Set Anti-Cheat priority to low in Task Manager.
    • Launch the game.
    • Open Task Manager by typing CTRL + ALT + DELETE
    • Go to Details tab>Find Easy Anti-Cheat program and right click>Set priority to low.
  • Try lowering the graphical settings within your in-game settings menu. You can try setting everything to low, and have anything optional disabled, then if you do see increased stability, you can enable things piecemeal until you find where your issue lies.
  • Disable any overclocking that you have on your CPU and GPU, even “factory” overclocks.
  • Right-click on desktop shortcut icon and run “troubleshoot compatibility” before launching.
  • If you have an FX-6XXX CPU, check the steps in this thread. 
  • Repair the game in Origin. Within the Origin client right-click on Apex Legends and select “repair.”
  • Switch from Full Screen to Windowed mode or Borderless from in the in-game settings
  • Close programs and overlays running in the background like Discord overlay, GeForce Experience Overlay, TeamSpeakOrigin in-game and FPS counter, Asus GPU Tweak II, MSI afterburner, EVGA Precision, Shadowplay, Aura for ASUS, RivaTuner OSD, RivaTuner statistics, GeForce Experience, Radeon ReLive, Voicemeeter, FRAPS, OBS studio.
  • There might be some type of program running in the background or installed on your PC that is causing a conflict with Origin. By performing a clean boot, you close down all unnecessary programs needed to boot up your PC. Once you boot it up launch the game immediately.
  • Roll back your GPU drivers. We know updating them to the latest version is ideal, but we’re seeing drivers 417.71 & 417.35 stop crashing for players. Use the Advanced and then ‘Clean Installation’ options.
  • Turn off G-Sync (NVIDIA) or Freesync (AMD)
  • Adjust Ambient Occlusion in NVIDIA control panel (Manage 3D Settings)
  • Adjust or disable all forms of Vsync for your monitor
  • Try uninstalling GeForce Experience (NVIDIA)
  • Increase your GPU and Windows power setting to Max. Open up “NVIDIA Control Panel” -> from the NVIDIA Control Panel, select the “Manage3D settings” from the left column -> click on the Power management mode drop down box and select “Prefer Maximum Performance”.
  • Try reducing Texture Streaming from the in-game settings
  • Reducing VRAM usage from 8GB to 6GB (streaming texture option)
  • Reinstall the game to the internal hard drive (C:\) and unplug external hard drives that aren’t being used
  • Add Windows Defender Firewall exceptions: (Control Panel\System and Security\Windows Defender Firewall\Allowed Apps). Make sure to add and check both boxes for Origin’s Launcher program. How programs and anti-virus programs can conflict with Origin.
  • Right-click the speaker Icon in your system tray (bottom left of Windows) then choose Sound > Playback and disable any output device not in use (don’t forget to right click show all disconnected / deactivated devices).
  • If you are encountering the “illegal instruction” error message, please report the issue to Easy Anti-cheat using the form here: https://www.easy.ac/en-us/support/apexlegends/contact/tech/
  • Toggling your language may help. Right-click the game panel in Origin, choose Game Properties, then Advanced Launch Options. Change the game language (“Polish” helps some folks), save the game and update. Once this completes try swapping back to your language and check again.
  • Allow Windows to manage your PageFile size
  • Ensure that Origin, the game and your PageFile are all on the same drive.
  • Disable fullscreen optimisations
  • Allow the EasyAntiCheat Service to restart if it fails
  • Remove torrenting software from your system.
  • Change EasyAntiCheat.exe priority to low.
    • Start the game>Open Task Manager (Ctrl+Alt+Delete)> go to Details and find EasyAntiCheat.exe>Right click to change priority to Low. (This process may need to be repeated every time you launch the game)

Xbox One

  • Perform a power cycle: https://support.xbox.com/en-US/xbox-one/console/power-cycle-console
  • Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
  • Deleted the local saved data. From My Games & Apps>Highlight Apex Legends>Press Start>Manage Game>Deleted Saved Data
  • Unplug any devices attached to the USB slot
  • Reinstall the game (if it is on an external hard drive try installing it on the internal drive)

PlayStation 4

Hope you have some guidelines now and please note that I don't own all these solutions.

Feel free to report in this thread aswell.

 

 

With best regards,

Timmie.

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