June 2019
hi all first time posting here, bought this game last week , game seems to randomly crash to desktop with no error message nor is there anything showing in the event viewer, i have debugged multiple crash dumps and the fault is the game itself. it has crashed a few times on cut scenes but 99% of the time its when im about to spawn in after dying. game can last anywhere from 10 minutes to a few hours its completely random no pattern. i have updated gpu drivers updated windows repaired game multiple times performed a clean boot and system file checker multiple anti virus scans i have also played with various graphical settings. contacted support and resumed case lots of times but nothing seems too work i havent attatched a dxdiag as i sent multiple to ea support and everything looked fine they said but if anyone would want to see one i can provide one no problem PLEASE FIX EA
June 2019 - last edited June 2019
Hey @jal1743
I'm really sorry to hear about your troubles with running SWB2, especially if you just bought the game
I took a look at the files which you've sent to our live support. In your MSInfo you can see these lines:
Application Error Faulting application name: OriginClientService.exe, version: 10.5.40.26928, time stamp: 0x5cf14e9e
Faulting module name: ntdll.dll
Faulting application path: C:\Program Files (x86)\Origin\OriginClientService.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 6371b6b5-d5ee-4a05-9674-3e968664e1dd
Faulting package full name: 
Faulting package-relative application ID:
17/06/2019 12:52 Windows Error Reporting Fault bucket 2051575008390109985, type 5
Event Name: RADAR_PRE_LEAK_64
Which might point out to some issues with your operating system or your Windows account. I'm sure that some of those steps were probably already recommended by our support, but could you please try to do them all again, just to make sure that nothing was missed before.
Let us know if that helped
/Ataashi
June 2019
June 2019
June 2019
Thanks for checking everything again @jal1743
However, I'm afraid there's not much more that I can recommend pass this point
The error, which I quoted in my previous post, is mostly caused by registry errors or unstable operating system. Can also point to memory leaks (either RAM, SSD or hardrive).
The steps which I offered should at least take care of the first two potential culprits. Since it's a local problem with the hardware or software and not with the game itself, there's not much more that we can do on our side. It's most likely a case for an IT specialist now
/Ataashi
June 2019 - last edited June 2019
@EA_Ataashiits game problem you asked me about this month ago in my thread me and other people have the same issue since kamino cs update excatly the same random freeze then crash without error message all my other games works fine, benchmark works fine, no OC only problem is BF2 i tried month ago all your fixes and none of them help in kamino cs update there is mention about "Improved client memory usage to address out of memory crashes on all platforms." ironic because after this game started to random crash without errors
June 2019