January 2019
Right, so, i've been searching this for a while, it's 2019 and my account still can't get the heroes exclusive hats, i've been dying to get the green shadow hat for a while (Ever since it came out in november 2016) and only found threads on this website from that time about a bug, I hope someone can help :/
January 2019 - last edited January 2019
I'm very sorry to say that, as far as I know, if you linked the accounts and it didn't work for you, you're out of luck.