PvZ: Garden Warfare 2 graphic's drivers error

[jmacarix]

I bougth the new Plants vs Zombies: Garden Warfare 2.

When i was installing it, an strange message apear saying the program had an internal error, something about the directx.

After the completion of the installation, i googled the directx problem and so i went to the folder _installer>directx>redist and install the DXSETUP.exe. the installation was sucessefull

When i finally tried to open the game the attached massage appeard.

I've installed the latest graphic's drivers, i've reinstalled the game half a dozen times but i'm making no progress

Can anyone help me plz?

[Gorath_the_Elder]

Not without adequate diagnostic support data, such as the wording of the particular error message referenced.

This guide applies to any game, NOT limited to just the DA: I game at all:  
http://answers.ea.com/t5/Dragon-Age-Inquisition/How-to-post-the-relevant-info-when-you-create-a-ques...

[WootCandy]

@jmacarix

GPU drivers need updated?

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Laptop with an nvidia card?

http://imgur.com/a/6KJBH#87BGUaE
nVidia Control Panel -> 3D Settings -> Program Settings -> Add Program (PvZ;GW2) -> High Performance Processor

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DXDiag in Gorath's link is best info to include.

[jmacarix]

Sorry for my noobiness

In the atach is the saved data from the DxDiag, if the print screens are better, just tell me

[jmacarix]

My card is an amd radeon 

I'll attach the dxdiag

[Gorath_the_Elder]

The R5s are all well below the original minimum HD 5750 Radeon, and the amended minimum HD 7730, and the CPU is quite slow. 

      Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz (4 CPUs), ~2.4GHz
---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics 5500
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
          Card name: AMD Radeon(TM) R5 M330
  Driver Attributes: Final Retail
   Driver Date/Size: 6/23/2015 02:08:46, 1440592 bytes
        WHQL Logo'd: Yes
 

If that is a desktop PC, you have the display attached to the wrong video port, which you will need to correct after replacing the CPU and GPU.  Laptops do not accept those upgrades and must be replaced entirely. 

[jmacarix]

So what you are saying is go buy a new graphics or go home?

[jmacarix]

It is a laptop, my new laptop

[Gorath_the_Elder]

The relative newness of an ordinary computer has no bearing on its comparatively low performance capabilities.  Game-capable laptops cost more than average PCs of any sort; desktop PCs with gaming performance are much more reasonably priced. 

[WootCandy]

@jmacarix

Card name: AMD Radeon(TM) R5 M330
Driver Date/Size: 6/23/2015 

Try updating the drivers here:

http://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064

16.4.2   --  4/28/2016

http://support.amd.com/en-us/download

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Check these comparisons  HD5500 vs M330  (edit: OP has 5500 no 4400)

http://www.notebookcheck.net/Mobile-Graphics-Cards-Benchmark-List.844.0.html?&3dmark06=1&3dmark11_gp...

BF4

http://www.notebookcheck.net/Computer-Games-on-Laptop-Graphics-Cards.13849.0.html?&architecture=0&ar...

BF:Hardline

http://www.notebookcheck.net/Computer-Games-on-Laptop-Graphics-Cards.13849.0.html?&architecture=0&ar...

eekk.,.

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Try forcing the AMD card to run PvZ2:GW.EXE:

http://help.ea.com/en/article/setting-up-a-graphics-card-gaming-profile/

You have menu options in Catalyst drivers for:  "Switchable Graphics" or "Hybrid Graphics" 

Make sure you are running in High-Performance mode for PvZ2.

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The Intel drivers also have newer versions available.

If the AMD M330 isn't getting us anywhere.

https://downloadcenter.intel.com/

Now try forcing the M330 again in Switchable Graphics.

No?  Try forcing the Intel HD5500.  Does the error message change when this is done?

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Do not run anything in the background, especially overlay programs.    Kill programs if need.

Clean boot  https://support.microsoft.com/en-us/kb/929135

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Once in the game (if you can), set every setting to the Lowest options // Off.

Reduce resolution.

If it's very choppy gameplay at this point, it probably won't play and you should play on a different computer or seek a refund if possible.

There are some further tweaks you can do but they won't have night/day impacts.

http://help.ea.com/en/article/what-s-the-great-games-guarantee/