PvZ GW2 won't start

[Mitthrawnurudo3]

Hi All! I got this game for my son for Christmas and he spends the morning crying because it wouldn't start.

I get the following message:

  Problémaesemény neve:    APPCRASH
  Alkalmazásnév:    GW2.Main_Win64_Retail.exe
  Alkalmazásverzió:    1.0.8.0
  Alkalmazás időbélyegzője:    58f67bc8
  Hiba – modul neve:    GW2.Main_Win64_Retail.exe
  Hiba – modul verziója:    1.0.8.0
  Hiba – modul időbélyegzője:    58f67bc8
  Kivételkód:    c0000005
  Kivétel – eltolás:    00000000033aa2a4
  Operációs rendszer verziója:    6.1.7601.2.1.0.256.48
  Területibeállítás-azonosító:    1038
  További információk 1:    351a
  További információk 2:    351aac274734aaad95c477acbb58b430
  További információk 3:    6553
  További információk 4:    6553013c217530fe7b698947a47bacaf

I have i3-3220, hd7750, 8gb ram, win7 64 bit

Every help is much appreciated.

[EA_Darko · Accepted solution]

@Mitthrawnurudo3 It may be a case that your computer isn't powerful enough to run the game, can you take a look here and test to see if it will work: https://www.systemrequirementslab.com/cyri

[EA_Darko]

@Mitthrawnurudo3 Sorry to see that you and your son are having issues, would you be able to share the error message you get in English if possible?

[Mitthrawnurudo3]

@EA_Darko, here it is in English. I hope you can help.

Problem Event Name: APPCRASH
Application Name: GW2.Main_Win64_Retail.exe
Application Version: 1.0.8.0
Application Timestamp:  58f67bc8

Fault Module Name: GW2.Main_Win64_Retail.exe
Fault Module Version: 1.0.8.0
Fault Module Timestamp: 58f67bc8
Exception Code: c0000005
Exception Offset: 00000000033aa2a4
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1038
Additional Information 1: 351a
Additional Information 2: 351aac274734aaad95c477acbb58b430

Additional Information 3: 6553
Additional Information 4: 6553013c217530fe7b698947a47bacaf

[Mitthrawnurudo3]

I also did the followings but it didn't solve the problem:

1) Always run Origin as administrator: https://help.ea.com/en-us/help/pc/how-do-i-run-a-program-or-a-game-as-an-administrator/

2) Uninstall the client, the download and install (as admin) the latest Origin version: https://www.origin.com/ind/en-us/store/download

3) Clear the Origin cache: https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

4) Run your system in a clean boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

[EA_Darko · Accepted solution]

@Mitthrawnurudo3 It may be a case that your computer isn't powerful enough to run the game, can you take a look here and test to see if it will work: https://www.systemrequirementslab.com/cyri

[Mitthrawnurudo3]

@EA_Darko, I got the attached results. Does that mean that my cpu is insufficient even with the latest driver?

Thanks for your help!

Happy New Year!!!

[EA_Darko]

@Mitthrawnurudo3 Sorry to say, but your CPU fails to meet the minimum required to play the game. 

[Mitthrawnurudo3]

I installed the game onto a laptop which, according to that system check, doesn't meet the neccessary CPU requirements either and it works flawlessly there...