Purchasing problems

[daveydavedave4]

I’m often charged double what I payed for something, or am charged for a more expensive purchase then I bought

[EA_Aidan]

Hi @daveydavedave4

Unfortunately this is not something we can assist with here on the boards.

Please reach out to our team here for assistance:
https://help.ea.com/en/contact-us/

-Aido

[dewby1knby]

Yep it has been happening to me started in November tell recently quit buying

[dewby1knby]

Good luck I am still trying to get to the bottom

[EA_Aidan]

@dewby1knby

Have you been in contact with the support team at the link above?

-Aido

[dewby1knby]

Yes I have

[EA_Aidan]

@dewby1knby

What has been the outcome of the discussion with support?

-Aido

[dfrost1778]

I also have a purchasing problem. I used the May the 4th announcement to go directly to the crystal purchases that offered a 25% bonus. I paid $99 for the crate of crystals, expecting the advertised 19,638 crystals. I only got the usual amount, 15,710. Refund the $99.99 or give the bonus crystals advertised. Shame.

After sending screen shots, etc. of the purchase, EA refuses to correct the issue, refused to credit the $99 or provide the bonus crystals advertised. They LIED and said I purchased the crystals before the offer.  I purchased the vault of crystals this morning...May the 4th.  

THIS GAME IS A RIP OFF AND CUSTOMER SERVICE WAS WORSE THAN WORTHLESS.