Purchased chest with crystals and rewards missing

Carpediem_md · April 2022

Paid crystals ( I think around 1,300) for a chest in a gold pop up that showed you would get aurodium, electric, impulse and aeromagnnifier. Only received Electrium even though the pack made no reference to their being a chance of receiving rewards so should have received all rewards

EA_Illium · April 2022

Hi @Carpediem_md

For missing purchased items, please reach out to our support so they can take a further look into your account and check what might be happening,

Thanks!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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EA_Illium · April 2022

Hi @Carpediem_md

For missing purchased items, please reach out to our support so they can take a further look into your account and check what might be happening,

Thanks!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Purchased chest with crystals and rewards missing

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Purchased chest with crystals and rewards missing

Re: Purchased chest with crystals and rewards missing

Re: Purchased chest with crystals and rewards missing