Purchased chest with crystals and rewards missing

by Carpediem_md
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Purchased chest with crystals and rewards missing

★★★ Newbie

Paid crystals ( I think around 1,300) for a chest in a gold pop up that showed you would get aurodium, electric, impulse and aeromagnnifier.   Only received Electrium even though the pack made no reference to their being a chance of receiving rewards so should have received all rewards 

 

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Accepted Solution

Re: Purchased chest with crystals and rewards missing

Community Manager

Hi @Carpediem_md 

 

For missing purchased items, please reach out to our support so they can take a further look into your account and check what might be happening,

 

Thanks!

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Re: Purchased chest with crystals and rewards missing

Community Manager

Hi @Carpediem_md 

 

For missing purchased items, please reach out to our support so they can take a further look into your account and check what might be happening,

 

Thanks!

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
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