Help us improve Answers HQ! Take Survey No, Thanks

Purchased Server Crashing

by Doctor_Eastw00d
Reply

Original Post

Purchased Server Crashing

★★★★ Novice

Product: Battlefield 1
Platform:PC
Summarize your bug My Clan (BF1CLAN.COM) spent a lot of money to rent servers (NA EAST) from you. Nearly every time we get the server started , at the end of match it crashes and kicks EVERYONE out during map change. Please address this issue immediately.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Fill a default setting, ranked server from empty with players and play till the match is over.
What happens when the bug occurs? When the match is over, EVERYONE is kicked out of the server during map change.
Please select your region North America
In what game mode did the bug occur? Conquest
AMD or Nvidia Model Number This is a server side issue.
Enter RAM memory size in GB This is a server side issue.

See Above

Message 1 of 7 (723 Views)

Re: Purchased Server Crashing

[ Edited ]
★★★★ Novice

Our HB server has been experiencing the same issue. We get the server full, play one round then as the map is changing to the next one, it just dies and dumps everyone out, goes offline then shows up 30 seconds later.

Message 2 of 7 (676 Views)

Re: Purchased Server Crashing

★★★★ Novice
This is unfortunate considering the amount of resources we've placed in this server. I hope this can be checked into and resolved with haste.
Message 3 of 7 (662 Views)

Re: Purchased Server Crashing

★★★★ Novice
After contacting EA Help many times, they passed on the issue to the "studio team" and said to perhaps expect and email or something. I have yet to receive any notification unfortunately.
Message 4 of 7 (513 Views)

Re: Purchased Server Crashing

Community Manager

Hey, @Bravo-Winter @Doctor_Eastw00d @idgachucktv 

 

This is an issue we are investigating for the moment, I don’t have any ETA on a fix at the moment. 

 

/Atic 

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP. :eahigh_file: 

* If someone has helped and solved your issue please accept it as a solution. Standard smile

---------------------------------------------------------------------------------------------------

Message 5 of 7 (503 Views)

Re: Purchased Server Crashing

★★★★ Novice

It has been a MONTH! Get it together EA! It’s a shame that the game still has so many significant issues. Feels right to also remind you (EA) that the rental program is still in beta! Seriously?!?!  Needless to say, if this is how BF is going to be treated, I will no longer be buying the games. It’s a shame too, because BF:V looks great.

Message 6 of 7 (280 Views)

Re: Purchased Server Crashing

Yes, i've also see that it doesn't work that well. Too many times it shows some issues with the RSP.

 

But i wouldn't expect too much support on that part anymore, since the focus of the team is more on BFV i guess. Let's just hope it works better there then. Standard smile

______________________________________________________
▪Helpful Answer?》Please grant +XP. ✔
▪Solved your Problem?》Accept it as Solution. ✔

EA Game Changer | DICE Friend | Answers HQ Hero
Twitter: @Pastrana___199 | PSN: Pastrana_____199
Message 7 of 7 (270 Views)

bf1-eye

Forgot your password or ID?

If you can’t remember your EA Account ID, password, or security code, use this information to reset things and get back into your account.

View more on EA Help

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help