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Re: Purchase not applied

by PaumeGadet
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Accepted Solution

Purchase not applied

★★★★ Newbie

I just purchased the $9.99 Juhani pack. I received an email from Google Play showing that my purchase was approved. However, i have not received my purchase.

I tried restoring purchases in settings.

I've closed the game and restarted it.

I've also restarted my phone.

But still nothing.

 

I have attached my Google Play receipt.

 

My ally code is 489-964-511

 

Thank you

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Accepted Solution

Re: Purchase not applied

EA Star Wars: Galaxy of Heroes Team
Hey, I checked your account and confirmed the purchase went through correctly. You currently have a 3* Juhani (obtained from her Marquee event) and an additional 30 shards to promote her to 4*. These additional 30 shards were from the bundle you purchased on 12/03/2018.

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Re: Purchase not applied

EA Star Wars: Galaxy of Heroes Team
Hey, I checked your account and confirmed the purchase went through correctly. You currently have a 3* Juhani (obtained from her Marquee event) and an additional 30 shards to promote her to 4*. These additional 30 shards were from the bundle you purchased on 12/03/2018.
Message 2 of 3 (59 Views)
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Re: Purchase not applied

★★★★ Newbie

Yes, the purchase went through sometime yesterday i believe.

 

Thank you

Message 3 of 3 (49 Views)

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