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Re: Ps4 corrupted data HELP

by lugsyg
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Ps4 corrupted data HELP

★★★★ Novice

Cant play multiplayer anymore.  Game crashes after a couple minutes.  Have contacted EA and Sony.  Exhausted options.  

We have reinstalled several times. Cleared files, tried logging in under different accounts.  Nothing.  Keeps saying "corrupted files, delete game, reinstall "

Anyone else?

Message 1 of 11 (350 Views)

Accepted Solution

Re: Ps4 corrupted data HELP

★★★★ Newbie

Success I deleted it and reinstalled it directly on the PS4 and it is all fine. Hope this will help others 

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Message 11 of 11 (160 Views)

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Re: Ps4 corrupted data HELP

★★★★ Novice
Same here. My crash keeps saying its Nvidia Driver Kernel crash, but there is nothing wrong with my computer and I have gone through an exhaustive list of troubleshooting steps. We are not the only ones with this issue btw.
Message 2 of 11 (334 Views)

Re: Ps4 corrupted data HELP

★★★★ Novice

I just tried a total factory reset of my ps4, totally new.  Same thing still.  I think there was a ps4 system update right before I started having problems around the 4th of June?  You?

Message 3 of 11 (330 Views)

Re: Ps4 corrupted data HELP

[ Edited ]
Community Manager

You two @perk76 @xXTylonXx  have two different issues. 

 

What error message are you getting? @perk76 And have you tried another account on your PS4 to try to play. 

 

@xXTylonXx  you I recommend reinstall Nvidia experience and GPU drivers to see how that works for you. Standard smile 

 

/Atic 

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Message 4 of 11 (272 Views)

Re: Ps4 corrupted data HELP

★★★★ Novice

Yes I did try logging in under another PS user, and a different EA account.  I even down loaded the digital version to try that.  All ended with the same error.

 

I'm starting to think it's a hard drive issue.  Still researching that, but it happens on another game finally yesterday .  Why it's happens so fast for BF2, who knows.

Message 5 of 11 (268 Views)

Re: Ps4 corrupted data HELP

Community Manager

Yeah, the only thing left to test would try your PSN Account on another PS4 and see if happens there too. What other game got that error? @perk76 

 

/Atic 

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* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP. High five 

* If someone has helped and solved your issue please accept it as a solution. Standard smile

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Message 6 of 11 (243 Views)

Re: Ps4 corrupted data HELP

★★★★ Newbie

Since the update I only get the first loading screen then it all goes black and nothing works. I have deleted it and reinstalled it and the same thing happens again. I love this game but has to be the worst game I’ve ever had. I won’t be buying the next one 

Message 7 of 11 (204 Views)

Re: Ps4 corrupted data HELP

Community Manager

@lugsyg 

 

Do you have the game installed on an external hard drive or do you have any devices plugged into the USB slot?

/Blueberry

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Re: Ps4 corrupted data HELP

★★★★ Newbie

I had it on an external hard drive twice. I am reinstalling it on the PS4 so fingers crossed 

 

Message 9 of 11 (165 Views)

Re: Ps4 corrupted data HELP

Community Manager

If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues.

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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