Progress lost

[DudeAbides514]

Product: Star Wars Battlefront II
Platform:Sony Playstation 4
What is your issue related to? General
Summarize your bug Level progression lost on several characters. The star cards for higher levels are still there, but the levels dropped dramatically.
What is your gamertag/PSN ID/EA Account name? Baldy514
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/112019
What time did you see the bug? (HH:MM AM/PM) 9pm
In what game mode did the bug occur? Heroes vs. Villains
What is your time zone? PST - GMT - 8:00
Steps: How can we find the bug ourselves? Look at my star cards that can only be purchased at higher leves than my heroes currently show.
What happens when the bug occurs? Progress is lost.
What do you expect to see? The levels I earned.
Please select your region North America
AMD or Nvidia Model Number

‌

Abc

[EA_Atic · Accepted solution]

Hello there, troopers!  The back end update is live and corrects the stat loss issue that some players had experienced in Star Wars: Battlefront II.

Thanks again for being so patient while we worked on this!

/Atic 

[grimmace2]

Could just be a sync issue with the server.  Best option would be to exit the game and restart to force a new sync.  It may fix your problems.

[RogueZeroRendar]

---

@grimmace2 wrote:

Could just be a sync issue with the server.  Best option would be to exit the game and restart to force a new sync.  It may fix your problems.

---

This ^

@DudeAbides514

If that doesn't do the trick for you though, I suggest bringing this evidence here as it makes it easier to grab the attention from EA_Staff so they can send it to the team. A screenshot where it shows your Character level, all Star Cards you have unlocked, and all unused skill points if you have any is proof enough as your character level for any class should always equal to 1 + All Star Cards' levels + Any remaining unused Skill Points.

[DudeAbides514]

@RogueZeroRendar Thanks both. I tried the restart and sync, and it didn't work. Even tried an uninstall and reinstall. I'll post a screen shot in a bit. Too bad it has to come to me providing evidence to get attention.

[Daniel_Kong66]

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug In a game of co op today i noticed my heavy rank was downgraded from 650 somthing to 70. Then i noticed that all my heroes went below 40 (and a few were over 100 before..). The same happened to mys specialist and vehicle classes. It was triple xp wednesday so i didn’t expect to lose progress.
What is your gamertag/PSN ID/EA Account name? LaughingATu66
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/04/2020
What time did you see the bug? (HH:MM AM/PM) 14:10 PM ish
In what game mode did the bug occur? Capital Supremacy
What is your time zone? ECT - GMT + 1:00
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? Only the ranks were downgraded and it has only happened once.
What do you expect to see? I expect at least my heavy class rank to be over 640.
Please select your region Europe
AMD or Nvidia Model Number

‌

No additional details

[TommyAE]

I got this issue too!

Product: Star Wars Battlefront II
Platform: PC
What is your issue related to? General
Summarize your bug: All my heroes rank was downgraded from ~120 to 37. All my regular shooters rank was downgraded from ~120 to 69. All my special combat units rank was downgraded from ~80 to 21.
What is your EA Account name? TommyAE
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/04/2020
What time did you see the bug? (HH:MM AM/PM) 19:30 PM
In what game mode did the bug occur? All
What is your time zone? GMT + 5:00
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? Only the ranks were downgraded and it has only happened once.
What do you expect to see? I expect at least my heavy class rank to be over 640.
Please select your region Europe

[Gousvador]

Hello,

All the levels of my heroes/vilains have been restored to level 37,

My soldiers to level 69,

Reinforcements to level 21,

And my total progression is now to rank 7.

What is this??

[LOLspeedy713]

@Gousvador It happened to me to

[Gousvador]

@LOLspeedy713 I'm happy to not be the only one ^^

[heyhey2420]

Product: Star Wars Battlefront II
Platform:Sony Playstation 4
What is your issue related to? In-Game Store & Crates
Summarize your bug When I opened up Battlefront 2 this morning, all of my stats were reset and/or lowered. My classes that I worked hard on were all lowered to certain levels, like 69 for infantry or 37 for heroes. My rank is reset to 3, but my class levels ranged from 100 to 700, and I’m not about to let my hard work go to waste.
What is your gamertag/PSN ID/EA Account name? tekkers__bros
How often does the bug occur? Rarely (0% - 9%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/04/2020
What time did you see the bug? (HH:MM AM/PM) 11:05 Am
In what game mode did the bug occur? Heroes vs. Villains
What is your time zone? EST (IET) - GMT - 5:30
Steps: How can we find the bug ourselves? I don’t know, this has never happened to me before and l can’t really find anything else on it.
What happens when the bug occurs? My class ranks were all drastically lowered, and some achievements I already earned were earned again.
What do you expect to see? My ranks should be much higher,eg. Darth Maul at about 680 and Grievous at about 570, to name a few.
Please select your region North America
AMD or Nvidia Model Number

‌

I worked hard for my ranks and will be furious if they all get reset and go to waste.