On April 16, 2019, I ranked up my profile to Rank 21 and my Support Class to Rank 2. Along with the Support Rank up, I unlocked and received the "Support Enlistment" PlayStation Trophy. Upon logging in on April 18, 2019, my profile was de-ranked back to Rank 20, as well as my Support Class back to Rank 1. I reached out to EA Support this morning and the agent reported my issue to Battlefield's development team. The agent could not correct my rank over the phone. He directed me to the support forms for further assistance.
Has anyone experienced this issue before and know how to resolve it?
All i know is that you are not the only one with this problem. It’s a known issue for the last couple of days. I hope they fix it as soon as possible