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Problems with my account

by trasguast
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Original Post

Problems with my account

★★★★ Novice

Hello I have problems when resetting the password, from an account to recover it, I have put a ticket in the game and they refer me to the telephone help, but I do not speak English, French or German, there is no other way of contact? because I wouldn't want to lose my account

Thank you

Message 1 of 9 (302 Views)

Re: Problems with my account

Hero

@trasguast 

 

When you attempt to reset your password on swtor.com are you getting a specific error message?

--------------------------------------------------------------------------------------------------

“PATIENCE YOU MUST HAVE my young padawan”

– Yoda

My referral link, click here

Server: Satele Shan

Volunteer forum moderator, I do not work for EA / BW.
Message 2 of 9 (273 Views)

Re: Problems with my account

★★★★ Novice


An error has occurred.

Message 3 of 9 (238 Views)

Re: Problems with my account

Hero

@trasguast 

 

Have you tried clearing cookies and cache or trying the reset from another browser window?

--------------------------------------------------------------------------------------------------

“PATIENCE YOU MUST HAVE my young padawan”

– Yoda

My referral link, click here

Server: Satele Shan

Volunteer forum moderator, I do not work for EA / BW.
Message 4 of 9 (232 Views)

Re: Problems with my account

★★★★ Novice

I have deleted cookies, and cache and the same is still happening

Message 5 of 9 (205 Views)

Re: Problems with my account

Hero

@trasguast 

 

Have you tried using a different browser all together?

--------------------------------------------------------------------------------------------------

“PATIENCE YOU MUST HAVE my young padawan”

– Yoda

My referral link, click here

Server: Satele Shan

Volunteer forum moderator, I do not work for EA / BW.
Message 6 of 9 (197 Views)

Re: Problems with my account

★★★★ Novice

yes but still the same

Message 7 of 9 (176 Views)

Re: Problems with my account

Hero

@trasguast 

 

If your EA account is linked to your swtor account, you can try changing the email on your EA account to see if it updates your swtor account.  This will only happen if they are linked but it's an option you can try.

--------------------------------------------------------------------------------------------------

“PATIENCE YOU MUST HAVE my young padawan”

– Yoda

My referral link, click here

Server: Satele Shan

Volunteer forum moderator, I do not work for EA / BW.
Message 8 of 9 (166 Views)

Re: Problems with my account

★★★★ Novice

thanks i will try

Message 9 of 9 (159 Views)

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