Problems with Subscription

[DominatorNL30]

Hi, I have a problem with my subscription plan.

I subscribed today at  (16:48 local time / Netherlands), the payment is showing in my bank account, the subscription tab on SWTOR.com is saying "You have 59 days of subscription play time remaining" but in game I'm still Preferred Status and it's also not 'tick' at "My Account" tab.

My Username: johnjonkonl

Plz help 

[proxos666 · Accepted solution]

All Subscription issue threads are now being merged into this thread for CS review/actioning when available.

SWTOR CS can also be reached by phone (numbers at this link)

[EA_Kat]

I had a look and I was able to get your sub status activated. You should see it in-game when you relog

~Kat

[DominatorNL30]

thanks for helping me 

gr Dominator

[DarthKenny2010]

I subscribed today at  (21:04 local time / Russia), the payment is showing in my bank account, the subscription tab on SWTOR.com is saying "You have 29 days of subscription play time remaining" but in game I'm still Preferred Status and it's also not 'tick' at "My Account" tab.

[Bullitholez]

me too, except mine if F2p which is even worse!

[bachonaharley]

Yep, same year here

[bachonaharley]

Hi, I'm having the same problem with my account. Think you could help me out? Please and thank you!

[bachonaharley]

username: werdnaman

[ramii98]

Hi, I have a problem with my subscription plan.

I subscribed today at (2019/04/05 20:55 /GMT+1), the payment is showing in my bank account, the subscription tab on SWTOR.com is saying "You have 29 days of subscription play time remaining" but in game I'm still Preferred Status and it's also not 'tick' at "My Account" tab.

My user name is BadRobotPotAto

[bachonaharley]

I purchased my account at 2:59 PM CDT today(4/5/2019) and it still shows a preferred status in game. I would really appreciate some help!

Thanks,

Username: werdnaman