Subscription problem.

[Lorenox_SVK]

@proxos666 Oh. Thanks for your help and time.

[Aedh_Fel]

@proxos666 

Thanks for a help! Opened a case via the link you provided, will inform about the progress.

[Capt_Odee]

Well that is cool.  Because I cannot open a ticket in game as Free Play status. 

Spoiler

[Capt_Odee]

They were less than helpful unfortunately.  They kept saying I created a new account, despite evidence to the contrary!

[Konachibi]

@Capt_Odee
I agree, it is a bit backwards how the most common problem people seem to have is subscription problems, and the only way to contact Customer Support in-game is to be a subscriber, making it impossible for people with problems to get those problems solved outside of making a phone call.

[proxos666]

@Konachibi 

That is not the case , people can use support@swtor.com , the issue is that account issues involving money are "only" handled by phone so you are welcome to email them , wait 5 days for the response that says please call.

[Capt_Odee]

Spent 90 minutes on the phone with Customer Support, and finally solved the problem. 

[Capt_Odee]

@Konachibi  it is truly ironic that Prefered players, cannot open a ticket in game.  I wholeheartedly support EA's decision to only handle monetary issues over the phone.  It is about the only secure way to do transactions, other than face-to-face   100 x

[burakm23]

I have subscribed swtor for a month 3 days ago however my account still shows that it is preffered status. I checked my bank account and it has been paid for 14.99 $. When i checked my swtor account cartel coins granted to my account which is weird. I send mail to support swtor but no one replied yet. I wonder how to solve this problem. 
My account name: BurakZeratul

[proxos666]

@burakm23 

CS are contacting you via email in regards to your account issue