December 2019
@proxos666 Actually, it was fixed!! Thank you!!!!
December 2019
Hello. I'm a returning player and I'm trying to set up a monthly recurring subscription, but it comes up with an error each time I attempt it. Additionally I am unable to purchase cartel coins from the SWTOR website as I get a message to contact customer support. I have attempted to contact them but it goes through to an automated message saying that no Customer Support is available at this time (I'm guessing due to me trying to call them on New Year's Eve).
Is there any way to get this problem resolved without having to call Customer Support?
I don't particularly like using phones in the first place, but since I can't send a support ticket without being a subscriber, and I can't become a subscriber until I get this problem resolved, I don't seem to have much choice.
December 2019
Quick update to this. I managed to get through to customer support (I got the operating time wrong), they took a look at my account and have forwarded the problem to the accounts & billing department to see if they can solve it. Here's to hoping!
January 2020
what is the error it is coming up with ?
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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
January 2020
January 2020
I bought the 60 Day plan today 01-01-2020, and it has not updated to active. Nor have my Cartel Coins been sent.
How long does it take for a computer to sync up an account these days?
January 2020
what is your swtor username in case it isnt linked to this ea account ?
can get this checked when swtor cs are available online, otherwise you can call them when the lines come up
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
January 2020
only thing i can think of is try a different payment method or use paypal tied to that payment method for example, but hopefully cs can sort this for you
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
January 2020
January 2020
Hi, I have a problem with my subscription.
I bought a one-month subscription and after one day I got back to prefered status. Even when I look to my account I can see those 500 cartel coins I got for the subscription.
Thanks in advance.