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Re: Purchased

by proxos666
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Original Post

Re: Purchased

★★ Novice

Same issue here, payed with credit card, stuck at preferred status.

 

Username: Merras

Message 221 of 522 (264 Views)
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Re: Purchased

@Merras 

 

Yours is sorted, if logged in, log out and back in again 

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Message 222 of 522 (256 Views)

Re: Problems with Subscription

[ Edited ]
★★ Novice

Greetings, I have the same Problem as many in his thread, ordered a Sub but Payment Status won't Change from open to closed. It says I have 29 days Sub remaining but my Status ingame is still prefered, help please? (The Checkmark on the Website is not changing either for some reason)

I purchased it at 7:28 am (01/11/2019)

Username: The_Vengeful

Message 223 of 522 (226 Views)

Re: Problems with Subscription

@namless6969 

 

Your issue has been sent to the studio for further investigation, there is no need to do anything else at this point, will advise if this advice changes.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
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Message 224 of 522 (204 Views)

Subscription not activating

[ Edited ]
★★ Newbie

The subscription tab on SWTOR.com is saying "You have 29 days of subscription play time remaining" but in game I'm still Preferred Status and it's also not 'tick' at "My Account" tab.

 

My user name is: mistkller

Message 225 of 522 (201 Views)

Re: Subscription not activating

@TriHrd7 

 

Yours is sorted, if logged in, log out and back in again

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 226 of 522 (194 Views)

Re: Subscription not activating

★★ Newbie

Same issue as the above - Subscription renewed but stuck at preferred.

 

SWTOR Account name Cathaia

Message 227 of 522 (133 Views)

Re: Subscription not activating

@YayCath 

 

Yours is sorted, if logged in, log out and back in again

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 228 of 522 (129 Views)

Re: Subscription not activating

★★★ Novice

Forgive me if I sound rude with this question as it is not my intention but is there a reason my problem is taking several hours to solve while people with the same problem seem to get it solved in a few minutes, again it is not meant to be rude I am just curious if there is some error with my account that makes it harder to solve?

Message 229 of 522 (118 Views)

Re: Subscription not activating

[ Edited ]

@OofTeemo 

 

Put simply the quick solution failed on your account , so it needed to be investigated by the studio as to why it failed.

 

edit - There is also some delay as the studio that does the investigation is in Austin Texas and it is just on 8:30am so people are just turning up to work.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 230 of 522 (110 Views)