First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!
Now to your question, You have to call some of these numbers!
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Phone Support – For any Account, Payment, or Technical issues our Customer Service team is here for you! You can reach them via the following numbers:
- USA: 1-(855)-345-2186 (Phone support available from 10.00 CT - 19.00 CT)
- UK: +44 (0)203 0141 826 (Phone support available from 15.00 GMT - 00.00 GMT)
- Germany: +49 (0) 221 8282 9212 (Phone support available from 11.00 CET - 20.00 CET)
- France: +33 (0) 4 81 68 10 51 (Phone support available from 11.00 CET - 20.00 CET)
- If you're using Skype or any other VoIP service to call, set the country to the language of the support you want to call, and call the country's number from the above list.
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Please note that phone support representatives are unable to assist with in-game issues. Please create an in-game ticket for assistance.
Source: https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help/m-p/4806237#M15
Yours sincerely, Mikimuster3
I am a volunteer and not an EA employee.
Important Priority Necessary (Improve the solution to your problem):
- https://help.ea.com/en/help/faq/using-ea-help/
- https://www.facebook.com/EAHelpHub/
- https://twitter.com/eahelp
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"XP" button = reward someone's effort! (this is like saying "Thanks")
"Accept as Solution" = important for other players with the same problem!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~*P.S. Most enjoyable EA= https://www.ea.com/games/coming-soon
