Re: Problem with Connection to EA server ..... unable to connect

by Birkhoff9200
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Problem with Connection to EA server ..... unable to connect

★★★★ Novice

From this morning, here in Italy , there is a problem with connection to EA server for BFV ..... IT's only my problem ? 

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Re: Problem with Connection to EA server ..... unable to connect

[ Edited ]
Hero (Retired)

@Birkhoff9200 I only work on PC but try this page it should help you...

 

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox/

 

Edit and this link....

 

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

Only other thing I can think to help you is if on wifi plug into the net to see if it loads as wifi is meh at the best of times.

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Re: Problem with Connection to EA server ..... unable to connect

Hero (Retired)

@Birkhoff9200 Are you on a PC or console and if console what kind? You can give this a try if on PC.....

 


1- turn off PC or console

2- Unplug power from modem and router if you have both

3- Leave it unplugged 10 min no less

4- If you have both modem and router then ... After 10 min plug modem back in let it fully boot up. Then plug in router and let it fully boot up.

5- Then turn on PC and see if it helps you connect or your ping at all.

 

If this did not help then please try steps below....

 

Anything in blue will take you to another link for full directions.Please see below.. Source..
https://help.ea.com/en-us/help/pc/connection-
troubleshooting-advanced-pc



Flush your DNS
Your system keeps a record of IP addresses and domain names for the servers you access. Sometimes it helps to clear old data from this cache and start fresh. It's extra important to try this if you've had any problems with your hard drive or if you have had a virus or malware infection on your PC.

NOTE: Complete these steps using an admin account. You will be typing prompts into the CMD console, so it is very important that you enter the commands exactly as shown.

The following steps are specific to PC users. Apple has instructions on resetting your DNS cache for Mac.

Windows 10

Hold down the Windows Key and press X.
Click Command Prompt (Admin).
When the command prompt opens, type ipconfig/flushdns and press Enter.
Type ipconfig /registerdns and press Enter.
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type netsh winsock reset and press Enter.
Reboot your computer.
Windows 8

Navigate to the desktop.
Hold down the Windows key and press R. (this will open the Run dialogue).
Type cmd and press Enter (this will open a command prompt).
Type ipconfig /flushdns and press Enter.
Type ipconfig /registerdns and press Enter.
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type netsh winsock reset and press Enter.
Reboot the computer.
Windows 7

Hold down the Windows key and press R (this will open the Run dialogue).
Type cmd and press Enter (this will open a command prompt).
Type ipconfig /flushdns and press Enter.
Type ipconfig /registerdns and press Enter.
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type netsh winsock reset and press Enter.
Reboot the computer.
Windows Vista

Hold down the Windows key and press R. (this will open the Run dialogue),
Type cmd and press Enter (this will open a command prompt).
Type ipconfig /flushdns and press Enter.
Type ipconfig /registerdns and press Enter.
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type netsh winsock reset and press Enter.
Reboot the computer.
Setting an alternate DNS
While a DNS refresh might solve your connection problems, the DNS itself could potentially not be working as intended, and connection issues will continue no matter how many times you flush your DNS cache.

You can check if you DNS is failing by trying to switch to a public DNS like Google DNS. Follow these steps from developers.google.com to set that up.

Google DNS might actually be slower than your normal DNS, but is useful to test and see if your connection problems are coming from your local DNS.

Once you flush your DNS cache, try connecting to your game again.

If flushing your DNS does not clear up the problem, try resetting your hosts file. That can also help with some connection issues — especially if they came from malware infections.

Try a clean boot
Clean booting cuts down the number of applications that run when you start your computer. This step is very helpful if any other programs on your system are clashing with Origin and causing problems.

If you're running Windows 10, follow these steps to clean boot:

Open the Start menu and search for msconfig.
Click on System Configuration.
Click the Services tab.
Check the box to Hide all Microsoft Services, then click the Disable All button.
Click on the Startup tab, then click on Open Task Manager.
It can take a few seconds for the Task Manager list to load.
Click each of the Startup programs in the list then click the Disable button.
Close the Task Manager window.
Click OK on the System Configuration window to save your changes, then restart your computer.
Once you restart your computer, try launching your game again.

Follow the Microsoft instructions for performing a clean boot in Windows Vista, Windows 7 and Windows 8/8.1.

Close background applications
If your game now updates and connects, your computer might be running a program at start up that conflicts with Origin.

Close background applications or programs and see if you can get your games and Origin running smoothly.

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Re: Problem with Connection to EA server ..... unable to connect

★★★★ Novice

I'm on Xbox One S :/ I tried to reboot modem  , also completely power off console but nothing Frown 

Message 3 of 4 (5,048 Views)

Re: Problem with Connection to EA server ..... unable to connect

[ Edited ]
Hero (Retired)

@Birkhoff9200 I only work on PC but try this page it should help you...

 

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox/

 

Edit and this link....

 

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

Only other thing I can think to help you is if on wifi plug into the net to see if it loads as wifi is meh at the best of times.

Message 4 of 4 (5,040 Views)