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Problem Playing MADDEN 20 with EA Access

by tsnydermd
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Problem Playing MADDEN 20 with EA Access

★★★ Newbie

I am aware that the EA Access 10 hour trial became available today.  I have two Ea Access accounts,  one I pre-ordered the ultimate superstar edition on and it is downloaded.  The other I have not made any Madden purchase on.  When I try to play it says that I am to early.  So I went to the EA Access hub, Game Trials, and download.  It seems as though the download is the same as what I already have but it just says preparing for about a minute then gives me an error.  So I went to the account that I did not purchase the game on, took the same steps but still get the same error message.  Please Advise. 

Message 1 of 84 (11,056 Views)

Accepted Solution

Re: Problem Playing MADDEN 20 with EA Access

[ Edited ]
Community Manager

Hi, @tsnydermd 

 

Thanks for joining us for this year's Madden launch! Sorry to hear you're having some trouble though, but we should be able to get you on the field in no time.

 

If you're an Xbox user, search the store and select the Madden NFL 20 Icon and install it from there.


For PlayStation go to EA Access and then go to Play First Trials, select the big Madden 20 ad which will take you to the store and there you'll find a pre-order or trial button.


You may need to uninstall pre-loads if the Play First Trial is not working.

We've raised this up to the team and they're looking into it, our apologies for any confusion.

 

[*marked as solution for player visibility, workaround available (above), issue not yet resolved - EA_Barry]

/Blueberry

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Message 5 of 84 (11,013 Views)

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Madden

★★★★ Novice

I have EA access and preordered madden 20. However when I try to play my 10 hour trial through EA access it says download error. I tried uninstalling and reinstalling and got the same error. Any fixes?

Message 2 of 84 (11,063 Views)

Re: Madden

★★★ Newbie

I tried that too but now it won’t even download the game. It’s downloading as an app

Message 3 of 84 (11,036 Views)

Re: Madden

★★★★ Newbie

This is ridiculous!!!

Message 4 of 84 (11,019 Views)

Re: Problem Playing MADDEN 20 with EA Access

[ Edited ]
Community Manager

Hi, @tsnydermd 

 

Thanks for joining us for this year's Madden launch! Sorry to hear you're having some trouble though, but we should be able to get you on the field in no time.

 

If you're an Xbox user, search the store and select the Madden NFL 20 Icon and install it from there.


For PlayStation go to EA Access and then go to Play First Trials, select the big Madden 20 ad which will take you to the store and there you'll find a pre-order or trial button.


You may need to uninstall pre-loads if the Play First Trial is not working.

We've raised this up to the team and they're looking into it, our apologies for any confusion.

 

[*marked as solution for player visibility, workaround available (above), issue not yet resolved - EA_Barry]

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 5 of 84 (11,014 Views)

Cant install Madden 20 Game Trail

★★★★ Novice

Multiple times ive tried to download the Game Trail and keep getting error WTF

Message 6 of 84 (11,007 Views)

Re: Problem Playing MADDEN 20 with EA Access

★★★★ Novice

@EA_Blueberry this doesn't work. I actually have 2 EA accounts now and have redownloaded the game twice today. I get the download error/retry on EA access. And in store it just says play, but it then doesn't play the trial. 

 

What else can I try? Very frustrating since I pay for EA access primarily for early Madden play. 

Message 7 of 84 (11,009 Views)

Re: Problem Playing MADDEN 20 with EA Access

Community Manager

@Cedarbrae39 

 

Can you try a quick power cycle and let me know if it helped with the error? Are you able to launch it through your games library and/or the store after power cycling?

 

Power Cycle

  1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 1 minute. Launch the game.

Xbox One:

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.
/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 8 of 84 (11,001 Views)

Re: Problem Playing MADDEN 20 with EA Access

★★★★ Novice
@EA_Blueberry I did this earlier, it did not help. What's the ETA on the fix? Very frustrating when others are playing. It recognizes my EA discount, but not the trial.
Message 9 of 84 (10,985 Views)

Re: Problem Playing MADDEN 20 with EA Access

Community Manager

@Cedarbrae39 

 

Do you have the game installed to an external hard drive or one attached to the Xbox?

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 10 of 84 (10,981 Views)

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