July 2019
I am aware that the EA Access 10 hour trial became available today. I have two Ea Access accounts, one I pre-ordered the ultimate superstar edition on and it is downloaded. The other I have not made any Madden purchase on. When I try to play it says that I am to early. So I went to the EA Access hub, Game Trials, and download. It seems as though the download is the same as what I already have but it just says preparing for about a minute then gives me an error. So I went to the account that I did not purchase the game on, took the same steps but still get the same error message. Please Advise.
Solved! Go to Solution.
July 2019 - last edited July 2019 by EA_Barry
Hi, @tsnydermd
Thanks for joining us for this year's Madden launch! Sorry to hear you're having some trouble though, but we should be able to get you on the field in no time.
If you're an Xbox user, search the store and select the Madden NFL 20 Icon and install it from there.
For PlayStation go to EA Access and then go to Play First Trials, select the big Madden 20 ad which will take you to the store and there you'll find a pre-order or trial button.
You may need to uninstall pre-loads if the Play First Trial is not working.
We've raised this up to the team and they're looking into it, our apologies for any confusion.
[*marked as solution for player visibility, workaround available (above), issue not yet resolved - EA_Barry]
July 2019
I have EA access and preordered madden 20. However when I try to play my 10 hour trial through EA access it says download error. I tried uninstalling and reinstalling and got the same error. Any fixes?
July 2019
I tried that too but now it won’t even download the game. It’s downloading as an app
July 2019
This is ridiculous!!!
July 2019 - last edited July 2019 by EA_Barry
Hi, @tsnydermd
Thanks for joining us for this year's Madden launch! Sorry to hear you're having some trouble though, but we should be able to get you on the field in no time.
If you're an Xbox user, search the store and select the Madden NFL 20 Icon and install it from there.
For PlayStation go to EA Access and then go to Play First Trials, select the big Madden 20 ad which will take you to the store and there you'll find a pre-order or trial button.
You may need to uninstall pre-loads if the Play First Trial is not working.
We've raised this up to the team and they're looking into it, our apologies for any confusion.
[*marked as solution for player visibility, workaround available (above), issue not yet resolved - EA_Barry]
July 2019
Multiple times ive tried to download the Game Trail and keep getting error WTF
July 2019
@EA_Blueberry this doesn't work. I actually have 2 EA accounts now and have redownloaded the game twice today. I get the download error/retry on EA access. And in store it just says play, but it then doesn't play the trial.
What else can I try? Very frustrating since I pay for EA access primarily for early Madden play.
July 2019
Can you try a quick power cycle and let me know if it helped with the error? Are you able to launch it through your games library and/or the store after power cycling?
Power Cycle
Xbox One:
Power Cycle the Console
Important Be sure to wait 10 seconds. This step resets the power supply.
July 2019
July 2019