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Prime gaming rewards not recieved

by CheeseFromunda98
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Prime gaming rewards not recieved

[ Edited ]
★ Novice

I claimed the Wattson skin for Prime Gaming and it said I successfully claimed it but it’s not showing up on my account no matter how many times I close the game and reopen it and it’s linked to my EA account. My Steam, Amazon, and Twitch account are all linked and i have yet to receive them. 

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Accepted Solution

Re: Prime gaming rewards not recieved

Community Manager

Hi @CheeseFromunda98

 

When you've got the chance please reach out to the EA Help team so they can take a look at your account. 

 

For more info on how you can set up a case with them check out the EA Help website. If you prefer, you can also speak with them over Twitter or Facebook instead. 

Kent.png

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Message 2 of 10 (1,248 Views)

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Re: Prime gaming rewards not recieved

Community Manager

Hi @CheeseFromunda98

 

When you've got the chance please reach out to the EA Help team so they can take a look at your account. 

 

For more info on how you can set up a case with them check out the EA Help website. If you prefer, you can also speak with them over Twitter or Facebook instead. 

Kent.png
Message 2 of 10 (1,249 Views)

EA Contact Us isn't working on Google Chrome and Microsoft Edge

★ Novice

I am unable to contact anyone for my twitch prime rewards that are missing for Apex Legends because the website will just say "Sorry, That Page Doesn't Exist!". Even though I clicked Apex Legends, Steam-PC, Twitch, and Missing Twitch Prime Rewards which isn't a very rare thing to get help for. I have been trying for multiple days now and I still can't get help and I am still not getting my rewards even though my accounts that are linked to my twitch prime are all checked multiple times. My troubles with EA make you really sad that I have to get help to get help for something that shouldn't being happening at all. This also shows that EA really doesn't check their contact-us pages for bugs at all which should be something that they check all of the time.

Message 3 of 10 (1,274 Views)

Re: EA Contact Us isn't working on Google Chrome and Microsoft Edge

Community Manager

Hi @0ctoman

 

Thanks for the heads-up. I'll pass this along for a look. 

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Message 4 of 10 (1,182 Views)

Re: Prime gaming rewards not recieved

★★★ Newbie

I'm having the same issue

Message 5 of 10 (886 Views)

Re: Prime gaming rewards not recieved

★★★ Newbie

I claimed the Ash skin for Prime Gaming and it said I successfully claimed it but it’s not showing up on my account no matter how many times I close the game and reopen it and it’s linked to my EA account. My Steam, Amazon, and Twitch account are all linked and i have yet to receive them. 

Message 6 of 10 (748 Views)

Re: Prime gaming rewards not recieved

Community Manager

Hi @ogenwar


I think it would be best to get in touch with the EA Help team so they can pull up your account and take a look. For more info on how you can set up a case with them check out the EA Help website

 

If you prefer, you can also speak with them over Twitter or Facebook instead. 

Kent.png
Message 7 of 10 (619 Views)

Re: Prime gaming rewards not recieved

★★★★★ Newbie

Did they ever solve the issue? If so how?

Message 8 of 10 (310 Views)

Re: Prime gaming rewards not recieved

★★★ Newbie
@EA_Kent cant claim my wattson and ash been waiting for issue to be resolved
Message 9 of 10 (287 Views)

Re: Prime gaming rewards not recieved

★★★ Newbie
@EA_Kent also my seer 1 aswell
Message 10 of 10 (282 Views)
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