Misinformation regarding Cartel Coin purchase giving Preferred status / REFU

[Krymzonbladez]

I think the issue arise due to the fact that earlier there were only $5 and up CC packs and with the $3 pack it might not be counting as a purchase towards it, maybe also why there is a lack of sales tax on ti as well.

[Boski_OskiV2]

Good day everybody.

Long story short, today i bought the 250 CC pack and my account is still f2p.

Any updates regarding this bug?

[lvanHorvat]

NEW UPDATE: As of 8 Jan 2018 I have received Preferred status. Seems like buying $2.99 Cartel Coin pack DOES in fact give Preferred status (albeit after raising the issue on official Answers HQ help forums and here on reddit) Might be a precedent since others HAVE NOT (yet) received Preferred status, having the same issue not so long ago.

TLDR; It seems you CAN actually get Preferred status with $2.99 Cartel Coin purchase, but at the moment I CANNOT confirm it is applied by default (may actually not be worth the hassle)

Cheers, Ivan

[EA_Kipling]

@lvanHorvat As you suspected, the status was changed manually while we're investigating the issue.

For everyone else in this thread, we greatly appreciate your patience.

[lvanHorvat]

I forgot, but thanks a lot Kipling, and thank you everyone in the EA team. I may have been a bit hot-headed, but in hindsight, you were quick, kind and professional. Kudos to you all!
Now gonna enjoy my Pref status

[Krymzonbladez]

And here I am still F2P after you didn't notice his thread until after I had posted, and I've spent like 6 bucks total...

[Krymzonbladez]

Ok My account has been elevated to prefered as well now, guessing it was also manually done. Hopefully this was done for @Sorceinist as well. Thank you for your help @EA_Kipling and @EA_Chimere . Hope this gets actually addressed without having to start threads on here and wait weeks for it to be handled manually.

[EA_Kipling · Accepted solution]

@Krymzonbladez Excellent to see!

I went ahead and double checked all accounts involved, and I can confirm that they've now correctly been converted from F2P to Preferred. Thanks for your patience, everyone!

[Kyo_Taichou]

I just finished buying some CCs to get the unify colors permission account wide, but I'm not showing as preferred player

Order # [mod removed]

Date/time 06 April 2019 04:28

[EA_Kipling]

@Kyo_Taichou 

Account upgrades (F2P -> Preferred, Preferred -> Premium) should technically be instant, but if you have the game running while the upgrade happens, you'll need to restart the game in order for the upgrade to fully with the game client.