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[EA_Illium]

@McChodeGuy Ahh, thank you for the update. To confirm the MAC is on the same network as the Xbox?

If so can you run another set and test for us to compare to, in your first one it does show consistent packet loss in the pathping on a few hops. Interested in seeing if this has changed.

Also to check can you test out the address provided in the uotrace link?

[McChodeGuy]

Ok. I ran these two commands:

traceroute easo.ea.com > ~/Desktop/trace.txt 

traceroute -S -q 30 easo.ea.com > ~/Desktop/pathping.txt

What address are you referring to in the link?

[EA_Illium]

Hey @McChodeGuy 

I was referring to the once in the UOTrace link:

easo.ea.com

* If you're having trouble connecting to Star Wars™: The Old Republic™, choose your server location from this list and test your connection to it instead of easo.ea.com:

• East Coast: 159.153.92.28
• West Coast: 159.153.68.252
• Europe: 159.153.72.252

Checking the first one, then the one depending on your location in the world helps see if connection reports are consistent and if any issues being shown are still present. 

Your Pathping is still showing packet loss on several different hops. Is it possible to set up a static IP for your console through your Network Settings to see if this continues?

If not, or if it does not help then I would recommend showing this report to your ISP for assistance, since we have gone through making changes and still have issues with connecting to our server perhaps they can offer further assistance. 

Regards, 

[McChodeGuy]

@EA_Illium Ok got it. Was confused because those addresses are referring to SWtOR which I don't play.

[McChodeGuy]

@EA_Illium Still showing massive packet loss on your servers...

This is clearly a bug on your guys's end.

EDIT: You said bring it up with my ISP. I did. I spent all day with them troubleshooting. The packet loss is occurring on your servers so what do you expect them to be able to do?

[Juice_McKenzie]

@McChodeGuy I too am having issues with prediction errors. I can't seem to find an issue on my end and im also playing on xbox one. I'm hoping the issue gets corrected soon

[McChodeGuy]

Wouldn't count on it unfortunately. EA doesn't seem to want to deal with it or even admit it's their problem. 

[EA_Illium]

Hey, @McChodeGuy Based on the last files you uploaded, your first 2 hops, both show 13% packet loss. These locations would be the path your network is taking to reach our servers. 

We would not be able to adjust the packet loss here from our side, which is why we attempt to go through the troubleshooting provided above, to see if we can help remove this loss. If you have gone through troubleshooting with your ISP and are still seeing this, perhaps there is a physical connection issue happening to cause this. 

If everything (cables) are secure to your internet equipment and to your wall, I would recommend showing them this specifically to see if they can further investigate this.

 1  192.168.4.1 (192.168.4.1)  4.746 ms  2.032 ms  2.068 ms  3.266 ms  3.418 ms  3.869 ms *  5.812 ms  4.139 ms  5.243 ms  2.648 ms  3.668 ms *  3.640 ms  4.080 ms  3.459 ms  2.217 ms  2.122 ms *  3.323 ms  2.966 ms  3.333 ms  3.096 ms  3.329 ms *  5.403 ms  1.708 ms  4.708 ms  1.976 ms  2.327 ms (13% loss)
 2  192.168.0.1 (192.168.0.1)  4.142 ms  3.734 ms  5.321 ms  3.351 ms  4.389 ms  3.843 ms *  6.208 ms  3.943 ms  4.648 ms  5.430 ms  3.314 ms *  7.319 ms  14.147 ms  5.156 ms  13.526 ms  4.764 ms *  4.017 ms  3.779 ms  4.693 ms  3.218 ms  3.095 ms *  6.353 ms  10.982 ms  23.661 ms  16.907 ms  3.166 ms (13% loss)

[McChodeGuy]

@EA_Illium Ok. I will try to contact them about this. However, what insight can you give to the MASSIVE packet loss on the EA servers? Doesn't seem right and surely affects my experience.

[McChodeGuy]

@EA_Illium Another update. Played in 2 different locations with 2 different ISPs and still experienced identical prediction errors.