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Re: Pre

by PM_Amirka
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Pre

★★★★ Novice

Hello. Can you help me with the premium on the BF Companion app? I have the Premium Pass but i don't have to content on my phone. (Game is not downloaded and launched yet) 

How can i fix it?

Message 1 of 10 (162 Views)

Accepted Solution

Re: Pre

@PM_Amirka,

 

Yes, I would suggest downloading the game and Premium Pass if you have not done so already.

 

Once you've done that, the Content should show up in the Companion App for you.

 

Let us know if you're able to see the Content once you've fully downloaded the Game.

 

Thanks Standard smile 

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Message 9 of 10 (60 Views)

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Re: Pre

Hey @PM_Amirka,

 

Sorry to hear about this issue you're experiencing.

 

The only content that you should be able to see for the Expansions on the Companion App is the Weapons and the Premium Pass Dog Tags.

 

I'm not completely sure what content you're looking for though.

 

Could you please specify?

 

Thanks Standard smile 

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Message 2 of 10 (138 Views)

Re: Pre

★★★★ Novice
I can't see my premium dog tags, weapons and premium emblems.
Message 3 of 10 (132 Views)

Re: Pre

@PM_Amirka,

 

Are you signed into the correct account on the Companion App, that has the Premium Pass?

 

I signed into mine, and didn't have an issue seeing this Content.

 

Thanks Standard smile 

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▪Did my post solve your issue/answer your question? Please accept as a solution✔

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Message 4 of 10 (110 Views)

Re: Pre

★★★★ Novice
Yes, it's my account. It say that I have premium on the game "poster", but I don't have it's content. How can I send a screenshot?
Message 5 of 10 (97 Views)

Re: Pre

@PM_Amirka,

 

I'm not sure what kind of phone you are using, so I wouldn't be able to tell you how to take a screenshot.

 

Have you tried accessing this Content on your Desktop Computer or Laptop, on the Companion site?

 

Thanks Standard smile 

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Are you looking for a response in your Thread that I responded to? Please tag me @iluminatethesky

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EA Game Changer

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Message 6 of 10 (83 Views)

Re: Pre

★★★★ Novice
I'll try to access it from my pc
Message 7 of 10 (78 Views)

Re: Pre

★★★★ Novice
It thinks that I don't have a P. Pass, but when it redirect my to Origin, it says that I have it. What is that? Maybe i need to fully download the game?
Message 8 of 10 (69 Views)

Re: Pre

@PM_Amirka,

 

Yes, I would suggest downloading the game and Premium Pass if you have not done so already.

 

Once you've done that, the Content should show up in the Companion App for you.

 

Let us know if you're able to see the Content once you've fully downloaded the Game.

 

Thanks Standard smile 

_________________________________________________________________________________

Are you looking for a response in your Thread that I responded to? Please tag me @iluminatethesky

▪Did you find my post useful? Please grant + XP✔
▪Did my post solve your issue/answer your question? Please accept as a solution✔

DICE Friend

EA Game Changer

I do not work for EA
Message 9 of 10 (61 Views)
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Re: Pre

★★★★ Novice
Ok, thank you. My game will download after a week) I will reply to you when it will be downloaded
Message 10 of 10 (58 Views)

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