September 2020
I believe we have resolved this for you. Can you try collecting the daily rewards and let me know if the issue still exists or not? Thanks!
January 2021
Hello, @JohnPoutine
This should now be resolved. Please try again and let me know if it's working or not. Thanks!
January 2021
January 2021
January 2021 - last edited January 2021
Basically I redeemed my Hut Champ pass for the season but cant get in, getting this error. please advise or compensate.
June 2021
All of the troubleshooting steps that I tried:
- Uninstalled/Reinstalled the game
- Cleared Alternate MAC address
- Removed/Re-Added my Gamertag
- Cleared my persistent storage
- Deleted cloud saves
- Power cycled the console
- Tried on WIFI (usually I play wired)
- Reset my router
It's happened 100% of the time since nearly 1 month
June 2021
Hi there, @alexgag23
This is what's known as the negative escrow issue. There's an easy fix for this, but it requires an advisor to access your account. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll get this taken care of for you.
June 2021 - last edited June 2021
@EA_Aljo Thank you so much, I talked with a support advisor, it only took 2 minutes and the problem was solve
June 2021
Great! You're very welcome. If you have any other issues, please let us know. Good luck on the ice!