Post your FTRD information here! (Failed To Retrieve Data)

[Xxbowlerxx7573]

To add on, I was able to connect this morning at 10am EST. Now at 5:25pm EST I am not able to connect. It is sporadic 

[OGBobbyBartlett]

1 :Xbox One

2 :Matthews L34i

3 :September 13th, 5:34 PM, EST time zone

4 :HUT mode

5: opening squad battle packs

6: 100% every time i try to enter a HUT game or eashl lobby i get the error

[joeltougas120]

@NHL_Live_Support
Console: Xbox One
Account Name: Elidoux99
Timestamp (date/time, with time zone): Sept. 13 17h35 EDT
Which mode were you in?: HUT
What were you doing just before it occurred?: Played Rocket League before launching the game but we opened our free packs before starting the game (daily challenge) 
How often does this issue occur? Is it 100%, every other game, etc?: 100%, but we were able to play in pre-release 2 days ago. We had to do some cleaning in the persistent storage and the Mac address to make it work though.
Can you attach a picture of the error code or provide the error code number? Same error code as the other users.

[FootPus]

1. Xbox one

2. ThiccyO

3. Not sure

4. Trying to load the game

6. 100% of the time

5. Started Xbox up, loaded into my game.

Whenever I try to start my game the error I get is profile failed to load. And I cannot do anything with my game. If I continue without saving through all of the startup and I try to play in a mode it perpetually loads.

[xXKasper43Xx]

Xbox

dooglare

18:20 EST

Any online mode

Trying to troubleshoot 

Only on NHL 20. I got it to work for one night but then it stopped working again.

[Derain-City]

1. Xbox one 

2. DERAIN CITY 19

3. 13 septembre 2019 / 18:40 / east of Canada 

4. Hockey ultimate team 

5. Check all my connection and its all good 

6. Only with NHL 20 i can play on NHL 19

[Derain-City]

Did someone know if we gonna be able to play soon ? I hope EA gonna give us nhl points to apologize that !! It’s really frustrating when you pay 115$ and you can’t use !!

[joeltougas120]

@Derain-City I totally agree! We bought the Deluxe edition to enjoy the game in advance, but we could ony enjoy a few games because of that stupid bug. I want EA to compensate!

[Brad2121]

1. Xbox

2. Paymaster23

3. 7:25pm 9/13/19 US Eastern standard time

4. World of Chel

5. Installed the game. Subsequently, I have also tried to quit/close the game, as well as uninstall and reinstall the game; however, I received the same error.

6. 100% - haven't been able to play anything other than local play now

7. "Error - failed to retrieve data. Please try again later".

[Derain-City]

@joeltougas120 Yup , it will be frustrating if they not compensate , right now we miss the chance to participate in season 1