Post your FTRD information here! (Failed To Retrieve Data)

[EA_Aljo]

@sleedham 

I believe we have resolved this for you. Can you try collecting the daily rewards and let me know if the issue still exists or not? Thanks!

[JohnPoutine]

1. Xbox one X
2. Bar1sh
3. 10:48 EST
4. HUT
5. Just complete a set for 84 HUT icon and when I tried to open it. BAM! Failed to retrieve data
6. Every I try to open this pack
7. Yes

[EA_Aljo]

Hello, @JohnPoutine 

This should now be resolved. Please try again and let me know if it's working or not. Thanks!

[JohnPoutine]

@EA_Aljo Everything is working! Thanks a lot

[EA_Aljo]

@JohnPoutine 

Great! If you have any other issues, please let us know. Good luck!

[LeMhaarts]

1. Xbox one
2. Mhaarts
3. around 9pm EST, January 15 2021
4. Trying to enter "Hut Champs" after redeeming my pass
5. I redeemd my pass for the Hut Champs season
6. Every time i try to play my first Hut Champ of this season. I seem to be able to enter Rivals, not Hut Champs. 
7. 25621B9CF232DDE6-0000000000025202-02FBF22A540A6A1

Basically I redeemed my Hut Champ pass for the season but cant get in, getting this error. please advise or compensate.

[alexgag23]

1. Console: Xbox one
2. Account Name: alexgag1234
3. Timestamp (date/time, with time zone): ~June 1st 4h p.m. eastern
4. Which mode were you in?: HUT
5. What were you doing just before it occurred?: "buying now" player in the auction 
6. How often does this issue occur?  100%, HUT crash and I come back to the main menu everytime
7. Can you attach a picture of the error code or provide the error code number? B7DD78AF2E5CF670-0000000000009999-4E815F564128F6BB

 All of the troubleshooting steps that I tried:

- Uninstalled/Reinstalled the game

- Cleared Alternate MAC address 

- Removed/Re-Added my Gamertag

- Cleared my persistent storage 

- Deleted cloud saves

- Power cycled the console 

- Tried on WIFI (usually I play wired)

- Reset my router

It's happened 100% of the time since nearly 1 month

[EA_Aljo]

Hi there, @alexgag23 

This is what's known as the negative escrow issue. There's an easy fix for this, but it requires an advisor to access your account. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll get this taken care of for you.

[alexgag23]

@EA_Aljo Thank you so much, I talked with a support advisor, it only took 2 minutes and the problem was solve

[EA_Aljo]

@alexgag23 

Great! You're very welcome. If you have any other issues, please let us know. Good luck on the ice!