Pontiac Firebird DLC Refunded Without Asking

[metalshiflet96]

Product: Need for Speed Payback
Platform:PC
I want to talk about something you don't mention above:
How accessible is the current experience? It's overall fine
Summarize what in the product is difficult to use. My DLC autorefunded
How is this making it more difficult? I can't use my pontiac firebird in game
How can we reproduce this experience? by refunding me again without asking

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I bought the firebird DLC, and I got the car in game. Drove it, upgraded it, it's still in my garage. However, my DLC purchase was removed and refunded. I didn't ask for a refund, my bank didn't file for one, paypal didn't file for one and I didn't contact support to get one. I didn't want a refund, I want to use my cars.

[EA_Barry · Accepted solution]

@metalshiflet96 

Please make contact with an EA Game Advisor so we can look into this for you.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

[EA_Barry · Accepted solution]

@metalshiflet96 

Please make contact with an EA Game Advisor so we can look into this for you.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.