Please help! [ Edited ]

[Luckylukester]

I started this game in 2017 and started with a work Apple ID and Phone. Since then I have left that company. Since the update it has signed me out of game centre and I don’t know the password. I can’t reset it as it keeps sending the details to my old work iPad and phone. Can I get my progress transferred from my old Apple ID to my to my personal Apple ID? Or is there another way I can get back in? I don’t want to lose five years of progress! I have my ally code.

[EA_Aljo · Accepted solution]

Hi there, @Luckylukester 

This is something an advisor will need to look into for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

[EA_Aljo · Accepted solution]

Hi there, @Luckylukester 

This is something an advisor will need to look into for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!