Please help!

by Luckylukester
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Please help!

[ Edited ]
★★★★★ Newbie

I started this game in 2017 and started with a work Apple ID and Phone. Since then I have left that company. Since the update it has signed me out of game centre and I don’t know the password. I can’t reset it as it keeps sending the details to my old work iPad and phone. Can I get my progress transferred from my old Apple ID to my to my personal Apple ID? Or is there another way I can get back in? I don’t want to lose five years of progress! I have my ally code.

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Re: Please help!

Community Manager

Hi there, @Luckylukester 

This is something an advisor will need to look into for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

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Re: Please help!

Community Manager

Hi there, @Luckylukester 

This is something an advisor will need to look into for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

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