Playing apex hero computer will restart

[ghost_DXC]

Hello friends, I recently encountered a problem. When I play apex heroes, whether I log in to the game on steam platform or orange platform, the computer will restart, Of course, this is a recent phenomenon. For this, I cleaned the dust of the computer radiator, upgraded the BIOS of the motherboard to the latest, and even reinstalled the system, but I still can't solve the problem that the computer will restart directly after entering the game. Here I upload a screenshot of my DirectX diagnostic tool, hoping to find a solution. Finally, I'm looking forward to the tenth season of apex heroes

[EA_Atic · Accepted solution]

Hey, @ghost_DXC can you try to do a clean boot to see if any programs are messing with APEX and turn off any overlay programs, such as Discord or Nvidia experience.

Can you add a Dxdiag so we can see what hardware and drivers you have? 

Let me know if this works or not for you.

/Atic

[EA_Atic · Accepted solution]

Hey, @ghost_DXC can you try to do a clean boot to see if any programs are messing with APEX and turn off any overlay programs, such as Discord or Nvidia experience.

Can you add a Dxdiag so we can see what hardware and drivers you have? 

Let me know if this works or not for you.

/Atic