May 2018
I completed the player appreciation challenges and was lucky enough to receive 99 Mean Joe Green, I was thrilled. I log on the next day to find that he's gone. I earned him late into the evening on 5/19/2018, but EA Help support is saying the card was deleted at 7:44 AM that morning, HOURS before I even did the challenges. They are refusing to give me my card back and I don't know what else to do?
This is a NAT card, literally worthless outside of my team. WTF EA? PLEASE HELP ME!!
May 2018
Your support case (#41403168) relating to this is still open and requires further work, please allow us more time to attend to your issue, thanks.
May 2018
Ok. Thank you so much for looking into this. You guys are my last hope =(