Plants vs Zombies GW2 load times on Series X have dramatically increased [ Edited ]

[EA_Aljo]

@imdtarget 

I haven't done this yet on a Series X, but it wasn't that bad on an Xbox One. I believe you can reset without having to lose a lot of settings or installed apps. Would you be able to give this a shot? It's a pretty odd issue and I'm running out of ideas here. You could also try contacting an advisor to see if they have any suggestions. If you want to do that, try contacting @EAHelp through Twitter or open a case with a live support advisor.

You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

[imdtarget]

I would imagine that a reset would (at least temporarily) fix the problem, but without knowing why it happened the first time, it's very possible that two weeks from now it will be doing it again.  This is the only game, out of the 25 I have installed, that is giving this problem.  

Frankly, I don't want to do that reset.  It says I can keep my installed apps & games, but I'd lose everything else.  If it becomes more of an issue, then maybe I'll tackle it then.  Atm, it's just an irritation.

Thanks for trying to fix this for me.  

[EA_Aljo]

@imdtarget 

I haven't lost any data so far with doing factory resets. I have had to apply some settings again though. Regardless, if I hear of any other possible resolutions for this, I'll update this thread. 

[PerniciousPea]

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THANKS @EA_Aljo for getting back to me. I am using the original GW2 DVD on XBox X's DVD drive 

[EA_Aljo]

@PerniciousPea 

Thanks for the response. Unfortunately, we haven't been able to find a resolution to this. It would be good to see if factory resetting your console will resolve this. If you don't mind trying that, let me know what happens. Otherwise, at this time, we're not aware of a way to return the load times to what they originally were.

[PerniciousPea]

Again thanks @EA_Aljo. To be honest I think I'll live with it, as factory re-setting my XBox will cause bit of a pain in having to reload everything (games, settings, and what have you). I can live with a 4 minute wait. As long as I can play the game, that's the main thing. 

[budkin]

@PerniciousPea That's where we ended up with it. We just got used to the load time for that specific game. Not ideal, but whatever.

[budkin]

@EA_Aljo I have the game installed internally but also have an external drive connected. As soon as I get a chance I'll try running it with the drive removed.

[ejhsega]

When was FPS boost added to this game? I ask this in this topic because I am wondering if the Series X software enhancements are causing this.  I am experiencing the load time increase as well.

[EA_Aljo]

@PerniciousPea 

Sorry for the frustration with this. If you change your mind, let me know. You don't have to completely reinstall everything. I've done a factory reset of my Xbox One quite a few times and I'm always up and running again quickly. Definitely understand the hesitation though.