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Personal settings 1 failed to load

by TheRomanManager
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Re: Personal settings 1 failed to load

Community Manager
@ThomasWooly Sorry for the delay, was out of office. Just select the game on the dashboard but instead of launching the game press the Start button.
-EA Cade

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Message 11 of 102 (2,451 Views)
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Re: Personal settings 1 failed to load

★★ Newbie

I have tried all of this too and it still isn’t working is there anything else I can do?

Message 12 of 102 (2,403 Views)
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Re: Personal settings 1 failed to load

Community Manager
Hi @SeanGlynn1408,

Are you still seeing this issue?
-EA Cade

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Message 13 of 102 (2,383 Views)
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Re: Personal settings 1 failed to load

★★ Newbie

Thank u so much Standard smile

Message 14 of 102 (2,343 Views)
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Re: Personal settings 1 failed to load

★★ Newbie
Spoiler
P

Please help me I have done all these steps 100% correct and still can’t play fifa I’m having to go back to fifa 18 at this point.

Message 15 of 102 (2,310 Views)
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Re: Personal settings 1 failed to load

Community Manager
Hi @JoElLush,

If you've deleted the files in the Customize menu already and it's not resolved the issue please reach out to an advisor at http://bit.ly/EA_Contact_Us so we can take a more in depth look at this.
-EA Cade

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Message 16 of 102 (2,273 Views)
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Re: Personal settings 1 failed to load

★★ Newbie

Even after doing all steps my game will not let me get past personal settings help please?

Message 17 of 102 (2,194 Views)
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Re: Personal settings 1 failed to load

★★ Newbie
@EA_Cade 8 I'm on xbox and personal settings 1 came up and I tried what you said but it still isn't working.
Message 18 of 102 (2,074 Views)
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Re: Personal settings 1 failed to load

Community Manager
Hi @BurlierOdin4297,

If you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select your gamertag to delete the local data from the console only and try launching FIFA again after.

If that doesn't work you'll need to follow those steps again but this time delete from everywhere rather than just from the console.
-EA Cade

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Message 19 of 102 (2,059 Views)
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Re: Personal settings 1 failed to load

★★ Newbie
@EA_Cade How do I do this on Xbox because I’m having the same problem?
Message 20 of 102 (2,007 Views)
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