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Re: Personal settings 1 failed to load

by rjarch14
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Personal settings 1 failed to load

★★ Newbie

I’ve only played a few days on Fifa 20 and now every time I open up the game it tells me personal settings 1 failed to load. I’ve tried signing in with another account and then changing the profile using profile management but it just says “personal settings 1 failed to load” once I carry on with my account. I’ve tried resetting my internet, tried restarting my Xbox and I’ve tried uninstalling the game and reinstalling but it always gets stuck on the same problem. Help please 

Message 1 of 102 (15,642 Views)

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Re: Personal settings 1 failed to load

Community Manager
@TheRomanManager if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select your gamertag to delete the local data from the console only.

Make sure you're only deleting it from the console and not from everywhere or you'll lose that data forever.

After you do that, try launching the game again and let me know if you can get through.
-EA Cade

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Message 4 of 102 (15,603 Views)

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Re: Personal settings 1 failed to load

Community Manager
@TheRomanManager Hey there. Can you get passed the message if you hit Cancel?
-EA Cade

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Message 2 of 102 (15,620 Views)
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Re: Personal settings 1 failed to load

★★ Newbie
@EA_Cade Nope, when I push cancel it just goes straight back to retry or cancel. The only way to get out of the message is to dashboard and restart the game. But then it will just work up to the message again
Message 3 of 102 (15,614 Views)
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Re: Personal settings 1 failed to load

Community Manager
@TheRomanManager if you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select your gamertag to delete the local data from the console only.

Make sure you're only deleting it from the console and not from everywhere or you'll lose that data forever.

After you do that, try launching the game again and let me know if you can get through.
-EA Cade

Stay and Play.png
Message 4 of 102 (15,604 Views)
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Re: Personal settings 1 failed to load

★★ Newbie
@EA_Cade I love you so much. You’re a legend, thanks for all your help 😁
Message 5 of 102 (15,600 Views)
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Re: Personal settings 1 failed to load

★★ Newbie

I’m having the same problem but tried your solution and still didn’t work. Tried all I can think about?

Message 6 of 102 (15,573 Views)
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Re: Personal settings 1 failed to load

Community Manager
@jamie081296 Sorry for the delay, was out of office. Is this still happening?
-EA Cade

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Message 7 of 102 (15,532 Views)
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Re: Personal settings 1 failed to load

★★ Newbie

I am getting the same problem I tried your solution but it still didn't work 

Message 8 of 102 (15,504 Views)
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Re: Personal settings 1 failed to load

Community Manager
@rjarch14 Heya, if those steps don't work you may need to use the Delete From Everywhere option or reinstall the game.
-EA Cade

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Message 9 of 102 (15,496 Views)
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Re: Personal settings 1 failed to load

★★ Newbie

Is this on Xbox if so I don't kno how to highlight games on my dashboard

Message 10 of 102 (15,439 Views)
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