Payout time changed

by BiggDoggPlayerr
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Original Post

Payout time changed

★★★ Newbie

Only today my payout time was changed, and not by me. It happened only a few hours before my payout and I was not aware. It cost me rewards because my payout now clashes with another player and should not have happened without notice. I would like to know how this is possible, and why I now can't change my payout time for another 18 hours

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Re: Payout time changed

Hero (Retired)

Hey @BiggDoggPlayerr,

the game offers you to change your payout time two times per year (due to Daylight savings). After you or someone else has changed the payout time you have to wait 24 hours before you can use your second attempt for the year (what indicates that your payout time was changed 6 hours ago).

Is it possible that someone else has access to your account? Have you shared your Account details with anyone else?

If you think your account has been hacked, please contact EA Support immediately.

Regards.

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