Payed Subscription not Active

[AlexeiXX]

So, I have payed my 2-month subscription on Friday, and until now, it was not activated? What do I have to do to solve this? I really can´t stay on the phone for hours with these people for them to just ignore me anyways. 

[EA_Kipling]

@AlexeiXX

I can see the EA account you're posting on is linked to a SWTOR account display name AlexeiX which doesn't look like it has your subscription on it.

If you bought the subscription on another account and would like to transfer it, you'll need to call in, but it shouldn't take more than 15min or so.

[AlexeiXX]

I dint use credit card, I use a method of payment that said it would take from 1-2 days to become active, on the 2-month sub. On my purchase history it says that my payment was not yet identified...

[EA_Kipling]

@AlexeiXX Can you confirm the Display Name you're logging on with where you can see the payment being made?

[AlexeiXX]

My Display Name is AlexeiX, my transaction history on the subscription page of My Account says that the payment wasnt identified.The payment method was they issued a billing ticket and I payed through y bank account. It said it would be identified within 2 business days. 

[EA_Kipling]

@AlexeiXX That's indeed the one I was looking at. Can you call in so we can investigate the status of your payment?

[AlexeiXX]

It´s hard because I live in Brazil and I haven´t found a listed number fo customer service in the country. I looked at the list, but even though its quite extensive, it doesn´t have brazil.

[EA_Kipling]

@AlexeiXX Either +442030141826 or 00442030141826 should work for you.

[WrathOfHircine]

I am having the exact same same problem, but I would prefer to send an email. Would that work or do I have to call? If yes to which address should I send the email?

[Ahrngrim]

@WrathOfHircine

All Money related themes are only by phone.