Re: Password Reset Error

by capsulegamer
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Original Post

Password Reset Error

★★★ Newbie

Hi all,

 

Can any one help me?

 

I've tried to reset the password for my old account but keep getting the error as shown in the image provided.

 

This only occurs when I put in my security key, if I leave that blank it asks for my security key.

 

I have the orginal key which came with my edition of the game upon first purchase.

 

I haven't played in over a year but am looking to re-establish myself with the game.

 

Can any one help or recommend how I made contact customer services?

 

Many thanks

Capsule

Message 1 of 3 (294 Views)

Re: Password Reset Error

@capsulegamer 

 

try the sticky at the top of the forum about changes to support options

 

https://answers.ea.com/t5/Technical-Issues/Temporary-changes-to-support-options/td-p/8875833/jump-to...

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Message 2 of 3 (265 Views)

Re: Password Reset Error

★★★ Newbie

Thanks very much, I have sent an e-mail to the team.

 

Appreciate the assistance.

Message 3 of 3 (258 Views)