Passed 500 packs for my heirloom, even after looking through my purchase history

[blindcat500]

I've been playing apex since day one, bought basically every battle pass since season 4 and hit tier 110, bought apex packs with the apex coins gotten from the pass, almost level 400, and bought 260 packs. I added them all up and I have over 530 packs opened on my account. I don't know why it still hasn't shown up in a pack even with the guarantee of one in 500 packs

[EA_Barry · Accepted solution]

@blindcat500 

Please make contact with an EA Game Advisor so we can check into this for you.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

[blindcat500]

Ps4-TTV_Blindcat500

[EA_Barry · Accepted solution]

@blindcat500 

Please make contact with an EA Game Advisor so we can check into this for you.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.