October 2020
In HUT, my packs, cards aren't displaying. (PS4) simply black, if you cancel animation, nothing happens. All black
Solved! Go to Solution.
October 2020 - last edited October 2020 by EA_Blueberry
Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
EDIT: This was fixed in an update. Please let us know if you experience this again and contact our Support team above to file a case so our Support staff can assist with your account.
October 2020
Hello, @Tngqc
Try deleting and reinstalling. We've been hearing that is resolving this. Sorry for the trouble!
October 2020
I did, nothing resolved. Feel bad as I contributed so much time in Nhl20 to come to a broken game that i'm missing new packs to make a competitive team
October 2020
Can you try again? So far, that has been resolving this for many others. Unfortunately, I don't have any news on this. As soon as I have an update, I'll post it.
October 2020
Im having trouble with my loyalty packs i have played 18,19,20 and got the great eight edition but my game glitched and now i dont have my packs while playing on ea play
October 2020
Hi!
I played NHL 18, 19 and 20 (on Xbox) and bought the great eight edition for NHL 21 but I have not gotten any loyalty packs. Why is this so?
October 2020 - last edited October 2020 by EA_Blueberry
Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
EDIT: This was fixed in an update. Please let us know if you experience this again and contact our Support team above to file a case so our Support staff can assist with your account.